H&R Block

Cara W 

on BBB

4 years ago

My state 2019 tax returns were never filed through the Geneva, ** office. I didn't know this until I filed my 2020 tax returns this year. When I was told there might be a fine, I then called the customer service hotline to file a complaint. The gentleman on the phone bluntly told me to not expect a call back from his supervisor, as this is happening more times than not. How can as "tax professionals" treat people in this matter and get away with it? Now I'm stuck with a possible fine because said professional couldn't do the... read more

Michael E. 

on BBB

4 years ago

I was supposed to be credited $79.98 on 3/31/21 for a fraudulent transactions on my card and I have a letter stating it would be there and still I haven't received the credit they have lied to me and hung up on me they they are very unprofessional at * and R customer service I just want what is mine nothing more and I am seriously thinking of putting a lawsuit against them for lying and fraud " 

Brianna R. 

on BBB

4 years ago

I went for the first time on my own to file my taxes and the man who was assigned to help me straight up told me to not to waste his time multiple times. My parents claim me every year since I'm very much dependent on them.He told me I couldn't file my taxes unless they don't claim me. Which I know was a lie since I've filed my taxes with H&R block in years past, and there was no issue. Thats now messing up my parents taxes now This man over charged me and was very rude the entire time. He took off his mask while I was sitti... read more

Jacquie Poe 

on BBB

4 years ago

Negligent and unprofessional. We have been an H&R Block customer for 20+ years. Had the same tax preparer for 10+ years. We had an appt on March 27. Go in and she said she thought we were a phone appt and didnt have time for us. Well, if we were scheduled a time slot why wasnt there time? Said she would follow up at the end of the week. Didnt happen. We called and emailed with no responses. Called the ********** location last week to follow up and learned she was out until ***. Asked about our taxes. No one had done them! To... read more

Jo T. 

on BBB

4 years ago

Last year our local Block group did not do what they could to save us money on taxes. They did not ask for forms regarding a trust, or file any information we gave them on it. We were notified months later that the forms were not there, then fined a huge late fee. This year, my son and I took his taxes to them, hoping for better results. Not only were we treated in a rude manner, and talked down to, but the guy didn't know what he was doing! He has been at this for 30+ years, but kept having to ask for help! We ended up payi... read more

An K 

on BBB

4 years ago

I contacted this ******************** by telephone regarding an *** form W-7 and was placed on hold for them to verify that the acceptance agent was available. I was told that she was available and they scheduled an appointment for 3:00pm. I asked what documents we needed to bring for the acceptance agent, whom I was given the name of.I arrived with the forms requested and spoke with the person that was identified as the acceptance agent. She promptly advised me that she would not accept the documents and that she was not th... read more

Darci O. 

on BBB

4 years ago

***** COMPANY! I filled with them for a couple years and have had no issues. This year I was expecting $1120 back for my tax refund. I filled on Feb 4. I am just now getting it on April 14th but I am only getting $359.02 back. Apparently H&R Block's system didn't send it correctly so I was only supposed to get $520 and the H&R Block charged me $160.98 for filling with them. I called them today, April 19, and was hung up on TWICE! I was on the phone with them for a total of 3 hours and 45 minutes only to be told that they can... read more

Anonymous 

on BBB

4 years ago

My husband and I had an appointment today to get our taxes done at the *************. location in *************. I booked the appointment to be a One-on-one in office appointment. However, we were turned away by the tax pro upon arriving for our appointment while another couple who arrived at shortly after were seen. Lets walk through what through what happened:My husband and I arrived (on time) for our appointment. We walk into the office and hear someone talking in one of the cubical. We wait patiently to be acknowledged a... read more

Aja 

on BBB

4 years ago

When making payment for *** and FTB I selected the Credit/Debit payment and made the payment for the taxes due (state and federal). They had nothing in writing to let me know that the payment was only for *** although there was an *** logo at the top right it was still confusing. They were unhelpful and said I either had to wait for *** to refund the overpayment or make a claim with the bank. When selecting electronic payment alternatively it is very clear with check boxes as to which department you are paying. Very deceptiv... read more