hmv

Hunter Jarrett 

on Google

a month ago

1⭐ I’ve been a loyal HMV customer for years and regularly buy Blu-rays, vinyl, collectibles and Pokémon products, so this experience was extremely disappointing. When I went to purchase Pokémon packs, the store manager, Ash, immediately told me, “I’m not serving you” because I work at a local card shop. He assumed I was buying the products to resell without any evidence and made me feel embarrassed in front of my friends, other customers and staff. To HMV’s credit, Customer Services investigated my complaint and confirmed th... read more

Eddie Pickup 

on Google

a month ago

Really horrible and rude manager called ash. Rude to me for no apparent reason 

nicole McGrath 

on Google

2 months ago

Visited the shop with my brother yesterday. Was followed by a member of staff pretty much as soon as we entered the shop. My brother was in a wheelchair btw and we were using the time before a a rough trade gig to browse. My brother also has special needs so I was taking my time walking around the shop to talk about music with him and look at things that he has an interest in. Eventually was so annoyed that I let another member of staff at the tills know that this was making us feel uncomfortable. We were apologised to but a... read more

Kevan Jackson 

on Google

2 months ago

This review refers only to their recent re-fit, not their staff, who are generally excellent. It is really difficult finding anything in this store now. 4Ks and Blu Rays are now in multiple locations depending on whether they are on offer, a collector's item, new release or normal price. And, all shelving is low down...why can't all display shelves be at eye-level? It doesn't seem like a good use of space to me as it is currently presented. I wonder, have those responsible for this actually worked on the shop floor, because ... read more

Richard Harrison 

on Google

4 months ago

I just wanted to give a huge shout-out to Elle at the HMV in Nottingham Victoria Centre. ​Walking into a store with so much choice can be overwhelming, but Elle made the experience effortless. Her customer service is second to none—she’s incredibly welcoming, patient, and genuinely passionate about what she does. ​What really impressed me was her deep knowledge. I was looking for something new to dive into, and Elle’s recommendations were absolutely spot on. She didn't just point me to the charts; she took the time to unders... read more