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Health Alliance Medical Plans
- Insurance
- Urbana, IL
About this business
Location details
102 E Main St, Urbana, IL, 61801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve been waiting two weeks to get a procedure approved while I sit around in pain. I’ve never had this problem with Bc/BS or Healthlink . Let’s pray week 3 gets better
They denied my husbands surgery for his Back that has L3-L4 moving forward cutting off feeling to his legs and causing him to fall. He now cannot walk is depressed and isolated. Even I can see the problem on the X-ray from across the room. The dr is very upset as we are also! We need help and they can’t be reached.
RecommendedI’ve found the customer service department to be very helpful. I just had an issue with a claim from the hospital where my son was born, and the problem was between Health Alliance and the hospital. The Health Alliance rep called the hospital billing department with me, and we had it sorted out in 5 minutes. Thank you!
Business response:
Thank you so much Bethany!
Business response:
We’re sorry for your frustration. We definitely sympathize with your situation. At times like this (when care becomes custodial or in support of activities of daily living), an individual’s long-term care or nursing home insurance policy (rather than their medical insurance) would typically provide coverage. In the absence of such coverage, it typically would fall to private pay. If you could direct message us with your father’s name, we can check into the status of the physical therapy request. Thank you.
How are doctors supposed to find out what is wrong with people if HA keeps denying tests? You keep denying requests from my wife’s doctors, prolonging her discomfort and suffering. What is it going to take HA? Will she have to wait until the damage is permanent (if it isn’t already)? Will she have to be further disabled before you help her? Or will you wait until she dies? Where the hell is your compassion?
Business response:
Hi Randall, we'll be having a customer service rep reach out to talk about these issues. Thank you!
They are killing people denying their tests
Their customer service is excellent. Their prior authorization team wants you dead. Should be renamed Death Alliance.
1 star is way to much. A -5 is not even enough. If you like wasting money and getting lied to while not receiving necessary medical care this is for you
Frequently asked questions about Health Alliance Medical Plans
How is Health Alliance Medical Plans rated?
Health Alliance Medical Plans has a 2.2 star rating with 265 reviews.
When is Health Alliance Medical Plans open?
Health Alliance Medical Plans is closed now. It will open at 8:00 a.m.
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