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Health Alliance Medical Plans
- Insurance
- Urbana, IL
About this business
Health Alliance is the largest health plan in downstate Illinois, serving over 400,000 members in Illinois, Iowa, Nebraska, and Washington, and your expert source of health and wellness news.
Location details
102 E Main St, Urbana, IL, 61801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi, Lori. We appreciate your feedback and we understand this is a highly personal issue for you and your family. We'll be sending you a direct message to further address the issue.
Tore my bicep tendon, rotator cuff and labrum. They have denied my surgery twice while my shoulder continues to pop in and out of socket. They want me to try physical therapy. I will be switching insurance during open enrollment.
Horrible. Retroactively trying to deny claims from almost a year ago when I recently dropped my coverage with them.
Business response:
Mr. King, we’re sorry you were not happy with your experience. We will be reaching out to you directly to make sure you understand how your policy and any applicable deductible and/or coinsurances worked and ensure any additional questions or concerns which remain are addressed.
Recommendedthey came thru wonderfully when my husband had a stroke in Sept 2019. they also cover his meds now. 4 president are 0 co pay.
Here we go again with health alliance brilliance, not. My doctor ordered a ct scan but health alliance wants an X-ray first. An X-ray won’t show what he’s looking for and we’ll need a ct anyway. So this is supposed to be a money savings for HA, but instead they’ll end up paying for both. I had the same issue before with HA saying I needed physical therapy first before an mri which I did. Physical therapy didn’t help and I still needed an mri. Again cost saving, not.
Paid for a $100k+ surgery in 2008-2011. Very impressed. However, not always improving with who I get on the phone when I call. There’s a gal there that I don’t communicate well with and I always get her.
The worst we have ever experience .. pulled the approval on a surgery to repair a TORN ligament .. cause they say that physical therapy will do it?? Seriously!! How is this right!! How is an insurance company more knowledgeable than doctors!! SHAME ON YOU!
worst insurance company I have ever delt with....
My 90 year old mother was denied skilled nursing rehab because of an incorrect report from physical therapist after hip surgery in September 2019. Report was clarified and doctors even tried to get HA to reconsider but they refused. Would only agree to in-home help. Found a rehab facility that we had to pay for room and board and HA would only pay for 12 sessions of PT. Keep in mind she’s 90 and needed help getting in/out of bed and using the toilet after the surgery. All appeals exhausted. Now we have to find help for her a... read more
Frequently asked questions about Health Alliance Medical Plans
How is Health Alliance Medical Plans rated?
Health Alliance Medical Plans has a 2.1 star rating with 255 reviews.
When is Health Alliance Medical Plans open?
Health Alliance Medical Plans is open now. It will close at 5:00 p.m.
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