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Hard Rock Hotel & Casino
- Hotels
- Tulsa, OK
About this business
Location details
777 W Cherokee St, Tulsa, OK, 74015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm not sure what has happened to this place. We have been staying here for years during the Chili Bowl. This year the staff was terrible. They were rude from the moment we walked in. This includes check in, player card registration, some dealers, and waitresses. We have a block of rooms (like 10-15) that were given one rate and others were charged more. The rooms them self were fine. Needless to say we went and talked to another casino while we were there and our group will be changing hotels next year.
Tremendous! THE CHEROKEE INDIANS HAVE THE #1 HOTEL CASINO IN TULSA WONDERFUL CUSTOMER SERVICE GREAT ATMOSPHERE
Wonderful, ate at the buffet and played slots for a while. Food was delicious.
We stayed at Hard Rock this past weekend and the first elevator going up the Cherokee Tower smelled so bad of vomit. We looked all around and never seen any so I'm not sure if the carpet is stained, but action definitely needs taken. We come several times a year and this time our room smelled of stale smoke, the hotel itself is smoke free but didn't smell that way, it was bad. I've always been pleased while staying but this time was lack luster and a little disappointing!
Business response:
Hi Crystal. Thank you very much for your feedback. Just curious, but did you let the hotel front desk know about these issues when you stayed with us?
Service was perfect! Everyone was extremely friendly and helpful. The website said indoor/outdoor pool but there is no indoor pool. The room was really pricey and had icky black stuff coming from the faucet. Also, the restaurant we wanted to go to was closed and you couldn't even access the floor to see the highly advertised panoramic views. So, food and service was great but there were several disappointments. I would go back to the restaurants but I wouldn't stay at the hotel again.
Business response:
Hi Tiffini. Thank you for your feedback. We value all of our guests and want them to feel like they had a great time when they stay with us. We're sorry that this time we didn't exceed your expectations. If you would, please send us a private message with more details and contact information and we will be happy to pass this on to management so someone can reach out to you. Thank you again.
Win or loose money we always have a great time. Have eaten at 3 restraunts their any their all superb. Brought in the New Years withe my love at the Hard Rock Casino.
Loose every time I go in there. Need to turn some of your machines loose let people win some instead of taking every time.
All some place. To eat drink and dance are even get a room. Been going for the last 11 years
First time at the Hard Rock, good time, good food. Had so much fun!!!
Frequently asked questions about Hard Rock Hotel & Casino
How is Hard Rock Hotel & Casino rated?
Hard Rock Hotel & Casino has a 4.1 star rating with 1,263 reviews.
When is Hard Rock Hotel & Casino open?
Hard Rock Hotel & Casino is open now. It will close at 6:00 p.m.
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