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Hard Rock Cafe
- American
- Memphis, TN
About this business
Established November 14, 1997, Relocated July 3, 2014 From the heart of our nation's music capital, Hard Rock Cafe Memphis offers fresh, delicious American cuisine from the city so loved it is mentioned in more than 1,000 commercially produced songs. For almost two decades, guests of Hard Rock Cafe Memphis have savored world-class flavors and experienced impeccable service. Our new location features brand new memorabilia from local legends, convenient valet parking, and our amazing scratch-recipe menu offering savory appetiz... read more
Location details
126 Beale St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi Brad, I am so sorry to hear about this! Did you get a chance to speak to a manager while you were here? Would you please email us at memphis_social@hardrock.com??
Business response:
Hi Lisa! Thank you for taking the time to write a review. I'm so sorry to hear that you did not receive the level of service I know our team is capable of providing. Did you speak with a manager while you were here? I'd like to get more information from you about your visit so that I can fix this for you and for our future guests. My name is Leia Spengler and my email is memphis_sales@hardrock.com. I look forward to hearing from you.
Business response:
Hi Sylvia! My name is Leia Spengler and I am the Sales Manager for the Cafe. I am very interested in hearing more about your experience. Please feel free to reach out to me via email at memphis.sales@hardrock.com or give me a call at the Cafe at 901-529-0007. If you can provide the day and time of your visit, that would be great. This definitely does not live up to our expectations and I'd like to know who the staff was on duty so I may correct this immediately. I look forward to hearing from you!
Business response:
Hi John, we are so very sorry for this experience. Our technicians have been working on the units Friday and again today to cool off the building, and we know it created a terrible environment for our guests and our team. We cannot apologize enough and are doing our best to get it fixed. If you would be so kind to follow up with an email to memphis_social@hardrock.com we would really like to make it right for you.
Business response:
Anne, My name is Leia Spengler and I am the Sales & Marketing Manager at Hard Rock Cafe Memphis. I am sorry to hear that you had such a negative experience at our Cafe on Saturday evening. I truly appreciate your feedback, as we will use it to address these concerns with my team. You mentioned that you visited our Cafe several times prior to this experience, so I hope that you received the great service that we expect our team to provide for all of our guests. I also hope that you will give us another opportunity to serve yo... read more
Business response:
Hello John, I am so so sorry to hear this, definitely not the Rock Star Service we promise. Can you please give me some more detail at memphis_social@hardrock.com so we can make it right for you?
Business response:
Matthew Fooshee, thank you so much for reaching out! This detailed timeline is beneficial to us in correcting these issues. If I may ask, can you please let me know when you were visiting with us? I absolutely want to get to the bottom of this immediately. This is not acceptable and we appreciate the time you've taken to let us know. I would like to invite you back so we can make this right! You can directly reach me at memphis_sales@hardrock.com or by calling the Cafe. My name is Holly Smith and I am the Sales Manager for t... read more
Business response:
Josh. We Love your Rocking Review and want to feature this on our page if you'll let us!
Frequently asked questions about Hard Rock Cafe
How is Hard Rock Cafe rated?
Hard Rock Cafe has a 3.9 star rating with 2,887 reviews.
When is Hard Rock Cafe open?
Hard Rock Cafe is open now. It will close at 6:00 p.m.
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