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Hard Rock Cafe
- American
- Memphis, TN
About this business
Location details
126 Beale St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi Brad, I am so sorry to hear about this! Did you get a chance to speak to a manager while you were here? Would you please email us at memphis_social@hardrock.com??
Business response:
Hi Sylvia! My name is Leia Spengler and I am the Sales Manager for the Cafe. I am very interested in hearing more about your experience. Please feel free to reach out to me via email at memphis.sales@hardrock.com or give me a call at the Cafe at 901-529-0007. If you can provide the day and time of your visit, that would be great. This definitely does not live up to our expectations and I'd like to know who the staff was on duty so I may correct this immediately. I look forward to hearing from you!
Business response:
Hi John, we are so very sorry for this experience. Our technicians have been working on the units Friday and again today to cool off the building, and we know it created a terrible environment for our guests and our team. We cannot apologize enough and are doing our best to get it fixed. If you would be so kind to follow up with an email to memphis_social@hardrock.com we would really like to make it right for you.
Business response:
Hi Miss Colby, we also received some information from your mom about this experience and cannot apologize enough on behalf of the team working today. If youll give us another chance, I know we can wow you! Please email us at memphis_social@hardrock.com to make it right!
Business response:
Matthew Fooshee, thank you so much for reaching out! This detailed timeline is beneficial to us in correcting these issues. If I may ask, can you please let me know when you were visiting with us? I absolutely want to get to the bottom of this immediately. This is not acceptable and we appreciate the time you've taken to let us know. I would like to invite you back so we can make this right! You can directly reach me at memphis_sales@hardrock.com or by calling the Cafe. My name is Holly Smith and I am the Sales Manager for t... read more
Business response:
Hi Miss Amanda, we do apologize, an unexpected call-off in conjunction with a large pre-planned party definitely put us behind that day, I am so sorry and hope youll give us a chance to try again.
Business response:
Josh. We Love your Rocking Review and want to feature this on our page if you'll let us!
Frequently asked questions about Hard Rock Cafe
How is Hard Rock Cafe rated?
Hard Rock Cafe has a 3.9 star rating with 2,887 reviews.
When is Hard Rock Cafe open?
Hard Rock Cafe is open now. It will close at 6:00 p.m.
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