H & R Block

Shereba L 

on BBB

2 years ago

I filed my taxes with this company I came into get a replacement emerald **** that I never received and was treated horribly the workers were yelling across the room saying why would someone send her here and you can tell her were not helping after I paid them to do my taxes 

Savannah R 

on BBB

2 years ago

I am a past employee that had to quit due to medical issues. I have STILL not been paid for the work I did in 2022. When I reach out to ***, the store lead, she tells me excuse after excuse. I am only owed for roughly 5-6 hours, but this just shows the lack of the ability to do the right thing and have honor. Their training was a joke, spent two hours at an office, literally doing nothing but waiting for 15 other people to learn how to log into a system - sat around and did nothing, only to be told that we would have to fini... read more

Syd W 

on BBB

2 years ago

They are not up front with how much it costs and how much each item costs. Never will use them again and will recommend everyone not to either. 

David L 

on BBB

2 years ago

Over the years I have purchased all their services and they have completely failed to honor any of them. They just took the money. 

Reece O 

on BBB

2 years ago

I used to work the front desk for this company. The people I worked with are some of the most talented tax professionals on the planet, but the software for filing your own taxes should be considered a scam. Pay for your own information after paying for the filing, the payment acceptance doesn't work, the app is broken all over the place and has been for years, the web UI just straight up doesn't work the majority of the time, rejecting payments or throwing nonsensical error codes during filing. Want to tell someone their ga... read more

Adaena H 

on BBB

2 years ago

***** Block are deceitful! I had my taxes amended because my e-filing for 2020 & 2021 was incorrect. Because of this action I was told by the tax preparer I will be getting in the mail a courtesy refund of $200 from ***** Block. I received my amended federal tax refund 4 months ago & I'm still awaiting their refund check. When I call headquarters, I only get the round around. To this day I have not received no courtesy refund. I strongly do not recommend ***** Block for Tax Preparation! They overcharge for their services. St... read more

R O D. 

on BBB

2 years ago

This is a joke of a company. I have used their tax software for a few years and this will be the last. Their website is not helpful when it comes to deciding what software package to purchase and when you call in for help, their customer service agent (at least the one I talked to) did not know anymore about their tax preparation products than I did. There is no way to get technical support except through their tax software and the problem I am having is the software won't connect me to tech support because it says I am not ... read more

Rachel Y 

on BBB

2 years ago

Whatever you do, don't hire ******************************* at H&R Block in ******* **. This tax preparation "service" is a joke. We used H&R Block for our 2019 tax filings in the hopes that this would be the year we can finally get reliable help with taxes. The initial filing did not save us time, as we spent countless hours reviewing and pointing out numerous mistakes. But we clearly we should have spent countless more. In 2020, we received our first audit letter from the ** state government pointing out that the tax prepa... read more

Bret R 

on BBB

2 years ago

I also purchased the Peace of Mind, trusting HR Block with my Tax Returns. I ended up not only losing over $1100.00 in state returns but, owing close to $300.00. This was last year's taxes and to this day, Nov 25, 2022, HR Block still won't release my federal income tax documents to me. They are not available on the web site ( it still says "In Progress") When I call and ask to speak with a supervisor, I get the run around and have actually set up a call back time - that they missed and never called. And the peace of mind ga... read more