H & R Block

Kristen R 

on BBB

2 years ago

I had a client recommend that I use Wave apps for easy invoicing and online payment capability. I noticed that they had an option for instant payout and inquired about my eligibility. They decided that not only was I not only ineligible for instant payouts but to SHUT DOWN MY ENTIRE ACCOUNT. They turned off my ability to receive online payments from customers because I have poor credit. This was discriminatory and incredibly unnecessary. DO NOT USE WAVE APPS PAYMENTS. 

Betty C 

on BBB

2 years ago

Only used H&R Block because I needed a specific form filed. Since I was there I decided to take advantage of the advance. Because of the size of my refund they said it shouldnt be an issue. Well. They declined the advance and my refund had to be put on an emerald **** that has insane fees to use. I called the 800 number to get answers as to why I couldnt get the funds to deposit in my account and got BS answers and assurances that were false. I went to the bank and was once again denied MY money. 

Daniel D 

on BBB

2 years ago

Any time I try to schedule an appointment, they keep changing the time and location on me. This is unfair to people who have to work and pay bills. Worst customer service experiences also. 

Darren P 

on BBB

2 years ago

Run, don't walk. I was quoted 4 different prices by three different employees. One accountant provided two different quotes in the same conversation. At first it was under 300- and then it was 500- and maybe a little more. I was asked if I owned property after I had already filled out their online profile which I already answered property ownership component.I received an email stating 'we are working on processing your information' but when we arrived at our appointment they had not started the process. Too many cooks in ti... read more

Taylor H 

on BBB

2 years ago

They are charging me $500 to do my taxes when I have had to verify my identification through my state and now through the *** when I gave them all of my information they were rude to me on the phone when I called and asked why I got a piece of paper from my state saying that they need more of my identity and the lady on the phone told me that I need to be more patient. Im not getting my refund when I dont care about getting my refund I just wanna know why I had to have a paper from my state of revenue saying that they need m... read more

Jasmin C 

on BBB

2 years ago

I will never use this online service/H&R block again. I did not realize that by not selecting the **************** your system would not calculate/determine if I qualified for a credit. I downloaded my taxes and saw the Additional Child Tax Credit was not verified against my adjusted gross income. This appears to gross negligence on the company's end since I still had to pay for my taxes but because I did not select the most expensive package, I was left with a refund that was more than cut in half. Next time, I'll go to a r... read more

Lori V 

on BBB

2 years ago

I am very disappointed, frustrated and annoyed with the ***** Block office located at **************************************. I made an APPOINTMENT online weeks in advance for a specific day and specific time. I received multiple, text confirmation requests for multiple different time frames including the one I actually scheduled, which is the only one I confirmed, and that my account showed. A couple of days before my scheduled APPOINTMENT I got a V/M that my preparer (? didn't know I had a specific person) wasn't available... read more

Dawn M 

on BBB

2 years ago

If I could give ***** block zero stars, I would. They are a predatory company who targets poor people. They bait you in with a no interest loan against your tax refund, get you to pay exorbitant money for them to prepare and e file a simple return only to tell you that oops, we messed up and didnt process it as a rapid refund. So now, youve spent a quarter of your refund for them to prepare and e file your taxes AND you have to pay extra in order to pay them from your refund! So, you could have used another service yourself ... read more

theresa G 

on BBB

2 years ago

MY TAX PREPARER *************************** AT THE ****** *********************************************. MADE MULTIPLE ERRORS REQUIRING 3 VISITS . FIRST HE FAILED TO INCLUIDE MY *** CONTRIBUTIONS FORM **** ON TO THE RETURN. THEN HE ADDED THE CONTRIBUTIONS AS $6000 I ONLY CONTRIBUTED $1800. SO NOW HE TELLS ME I MAY GET 2 REBATES ONE FOR JUST OVER $200 OND ONE FOR JUST OVER $700. THE AMOUNT DUE BACK TO ME IS ACTUALLY $444. HE TELLS ME I NOW NEED TO COME BACK TO PICK UP A IRS VOUCHER TO RETURN THE AMOUNT NOT DUE TO ME. THIS MAN... read more