H & R Block

Chris V 

on BBB

2 years ago

So, my mother passed last year(2021). I had to file a tax return on her behalf, her last one. Everything went smoothly. Great representative of the company. I have no issues with her or my visit.What bothers me is that I got an email today, July 28th 2022, stating my mother should stay up on next years tax return. Well she is dead and will not be needing a tax return. Your company should not do that to people. It has been over a year and I should not have to unsubscribe from an email and be reminded of the events that happen... read more

Tiffany C. 

on BBB

2 years ago

I dont even want to put a star. The ***** block in mooresville indiana *********************** is the worst. We gave her our taxes as a drop off 4 weeks prior to the deadline and I kept trying to contact w no luck to find out what is going on w our taxes and why they were being filed so late. I had left several voicemails and emails and nothing back in return. Now due to her filing late of course we have penalties and she only gave us a 50 decrease of paying her to do our taxes. Now we have penalties to pay and it wasnt even... read more

Sean R 

on BBB

2 years ago

Complete garbage. A Senior Tax Analyst told me my Foreign Earned Income isn't reportable or taxable because she was too lazy to correct the return that she screwed up twice already (not to mention the *** notices generated by the incorrectly-filed return, which somehow got filed without my signature). Everything done over email, because the *** web portal doesn't work. I'm angry. 

Rebecca B 

on BBB

2 years ago

After being disconnected and left on hold til I hung up. 2 days of arguing and being transferred from here to ***** and back. They still have my refund in their bank. And nobody There listens or cares. 

TIMOTHY B 

on BBB

2 years ago

H&R Block, ************************************** of ******** **, ***********, did my tax return, found to possibly have problems but will not return any calls now for 2 months. Left messages but to no avail. Horrible service, can't believe someone can get away with this. Had no problem collecting my money!!! I'm handicap and they still take advantage of you,! Karma will get you ********! 

Kristie D 

on BBB

2 years ago

If I could give 0 stars I would. They are crooks. They were suppose to take money out of my tax refund for the prep work and they apparently didn't. I didn't notice and just assumed they did since that's what they said they would do. I never received any kind of notice that it didn't get paid for a year. I walked into the next year's tax prep and they told me there that I owed it and would need to call and resolve it. Ok fine. Received my refund and they had taken out both years tax prep fee and left me with little money bac... read more

Cameron G 

on BBB

2 years ago

I think this is a poor company product representation, poor training, then a customer retention issue. I have used ********************** for several years to file an electronic tax return. This year I considered to use the *************** to check my return. At the end of the data entry process I decided not to use the Tax Pro and just file the return. I was unable to file the return. The system would not let me. I was not provided an option to NOT use the Tax Pro. I went into the Chat room and had someone help me. At the e... read more

mark i 

on BBB

2 years ago

Was advised by HR Block "tax expert" to file separate even though my wife and I both contribute to *************** accounts and the *** rules state that couples can not file separate and contribute to ***************. The HR Block preparer advised us to file separate for the last 2 years. My feeling is this is a scam to get us both to pay filing charges, fees, and peace of mind. There was no advantage to filing separate and in fact our tax burden was $1000 more when filing separate. Had to file amended return and HR Block ca... read more

Carolyn S 

on BBB

2 years ago

I think they are the worst. My son had his taxes done in march at the ******** location and the guy screwed up the zip code. And his stuff was returned undeliverable. He has been trying to resolve this because you cant get through irs.Dover office and corporate said its not their problem anymore. Some help they are when u pay them for a service. I helped him send proper form and info into irs 2 months ago. Still comes up undeliverable. I hope this business either goes bankrupt, goes out of business or gets shut down with so ... read more