H & R Block

Sue A 

on BBB

2 years ago

***** Block filed my corporate return electronically; however, they filed it one day late and I? received a tax penalty from the **** Sadly, I didn't even owe any taxes! I? have called the Far West, ****** location, as well as corporate headquarters, to try and resolve this problem. However, the manager still has not called me back. I? have left messages with numerous employees over the past two weeks and yet, this issue remains unresolved. I? want ***** Block to pay this penalty since it was their fault that my return was f... read more

Cheryl K 

on BBB

2 years ago

My husband and I have used the Emerald ******* for years as a way to supplement during Christmas time. This year, when we went to go pay it off, we had an unacceptable amount of struggle. To begin, my husband tried calling to pay it off and the automated system would not allow us to pay it. Then, when he got in touch with a person, they would not allow him to. They claimed that he was not on the account, although he is HOH on our taxes. When I tried to call the next day, the automated system was still uncooperative. I spoke ... read more

Dr. Abbey G 

on BBB

2 years ago

If I could leave negative stars, I would.The *************, ** office did not file our 2020 tax return. Allowing for IRS delays in refunds, way past expected date for returns. We were due $5000 and like normal citizens wanted it in our lifetimes. The *** at that office called back once and was of no help. I contacted their headquarters, and was told to expect a call from their Specialist Unit. No call. Called them back, and made my displeasure clear. Found out that the *** who did our return handed it off to her colleague, w... read more

Marcella K 

on BBB

2 years ago

I am very disappointed in the way my claim from *** was handled by a tax preparer who prepared my taxes this year.. She is not taking any responsibility in the fact that the *** is charging me close to $1500.00 more in taxes..It has taken me 8 phone calls to even get a response from her..I have been dealing with the secretary who answers the phone..The tax preparer FEELS THAT SHE HAS DONE NOTHING WRONG.. I was told by the secretary that if it was the preparer mistake, they would pay the *** for the difference, which is not t... read more

Madison K 

on BBB

2 years ago

I am extremely unsatisfied with the services that this company has given. I filed my 2020 taxes with H&R Block and paid for the tax pro account. I messaged the overseeing accountant about the unemployment I received to make sure everything was input correctly. He verified it and agreed that it was correct. Fast forward to March 2022, I received a letter of proposed adjustment from the state saying I owe money back from the tax refund that I received.The individual I spoke to with the *** said that the mistake was on H&R Bloc... read more

Susan L 

on BBB

2 years ago

The people you hire are very incompetent. Three times in one night H&R Block did my tax return wrong. First lady did it wrong, so another lady re-checked and thought it was right. When I went home, I checked it and it was still wrong. Took it back the same night to get it right. Years later 2022, I thought you'd hired better tax preparers, so I tried it again, but you haven't. My tax return is wrong again. Called Block Advisors and they said they would redo it, so I uploaded my information and over 2 months later, haven't he... read more

Jerry 

on BBB

2 years ago

This was my second year using H&R Block's online filing product and will never use it again.I spent hours waiting on the phone to speak with someone at H&R Block because I knew the information that their for requested for my 1099R was interpreted incorrectly. After speaking with a couple of people about this issue I was told that they were having software issues and that someone would get back to me when the issue was resolved. No one ever got back to me.The problem I made was to file without knowing what the problem was. Af... read more

Benita B 

on BBB

2 years ago

I am at a loss for words. After paying over $300 to H&R block, I have still not received a response. My tax was filled in Feb 2022, after 3 months I have still not received my refund nor any feedback from H&R block. When I spoke to the agent she said" I should be getting a refund in a few days". I went onto the *** website and my tax was not even filed. I called the offices today and another agent said she could not tell if anything was filed. H&R block is supposed to relieve the tax stress, however they seem to be adding mo... read more

Frances S. 

on BBB

2 years ago

Tax preparer took all documentation for a direct deposit for my Federal tax return. It was then processed as a check refund and mailed to an address I no longer live at! Have been in contact with multiple representatives as well as the office manager who claims to have contacted her DM. When I followed up because it has only been two months..and numerous of phone calls she responded he probably forgot, I will circle back and give you a call tomorrow which she said she would call me back after our first call and she didnt! Im... read more