Gutter Helmet by Harry Helmet® | Baltimore, MD

Chet M 

on BBB

5 years ago

Salesperson explained in detail what work was to be performed. Price was much lower than I thought. Installer was amazing and very friendly. I'm just sorry I did not get his name. Time to install was quick and efficient. 

Lori S 

on BBB

5 years ago

I made a down payment for parts and installation of $500 in February, 2019. As of May 21, 2019, the work has not been completed. The scheduling staff has called to cancel appointments that were never scheduled, told me dates were unavailable (which were available when call was transferred to owner, Ray), not been willing to accommodate my desire to be present during installation. Work crew has shown up without appropriate installation equipment or not shown up at all. I have spoken to the owner, Ray, on a number of occasions... read more

John S 

on BBB

6 years ago

In 2009 I spent more than $10,000 on Gutter Helmet. Recently the ice got under the flashing that attaches and then snow and ice slide under the flashing bending it up. I called gutter helmet to come out to repair under warranty and they said we didn't install your gutter helmet. so I dug through 10 yrs of records to find the purchase order and gave them the information. In the mean time we have more snow and ice and the weight of it , because of the flashing acts like a dam ,starts to pull the fascia off the house. They said... read more

Marlene M 

on BBB

6 years ago

I have been trying to get an appointment for Gutter Helmet to come out an service/maintain my gutter covers since SEPTEMBER 2018! We needed a "special" Thursday appointment because the property is gated and needs someone on-site to allow access. When I called Gutter Helmet I stated I didn't care which Thursday...could be 2 months in the future, but it MUST be a Thursday. I was given an appointment on a Thursday that was 4 weeks out...great! They showed up on a Wednesday instead and no one was there. I called back, set up ano... read more

Jackie P 

on BBB

6 years ago

I had the Gutter Helmet system installed in 2002. I have been trying for six months to get Gutter Helmet to respond to an overwhelming overflow from the gutter onto my patio. SIX MONTHS. After 3 months someone did come out to do a "survey". I asked when the adjustment to the gutters would be made and the round about way the question was answered, left me with the impression it would be soon. Three more months have passed. I was finally told last Friday it would be done this week and I would be notified two days in advance. N... read more

Rick D 

on BBB

6 years ago

i had gutter helmet installed over 15 years ago. The product keeps my gutters clean. I needed a new roof made two appointments and they were a no call no show. went with another company, and I needed them to remove my helmet and reinstall to maintain the warranty. Got the run around for over a month, then was told i needed to sign a contract so i did. two months later no work has been done, it is holding up my roof, and they do not return any calls. product is good, but service is beyond bad. 

Xiaolei W 

on BBB

6 years ago

I have gutter helmet system in my house, installed by the previous owner of the house. This summer, I found it was clogged, so I contacted their service department for cleaning, which is covered by their lifetime warranty. I first contacted them in the end of July to schedule the cleaning, and now it is September 7, and my gutter still has not been cleaned yet. I explained to them one of the clogged parts was over the walkout basement. Because the gutter was clogged, it created a lot of burden for the basement drain. Because... read more

Phil M. 

on BBB

7 years ago

I signed a proposal and a contract with Gutter Helmet back in Oct. 2017 to install two new gutters. The contract reads the work to be completed by 60 days of the signed contract. The furnished materials and labor have not been completed by this company. Future customers beware please. 

Marcia M. 

on BBB

7 years ago

Dave G. installed the Gutter Helmet and was an installer that certainly went the extra mile to make sure the work was done correctly and timely...while people have said, wow, that's pricey, my reply: a lot cheaper than a trip to the ER...No more ladders!!!