This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
this was not my usual experience and hope it is not repeated did not meet any of my expectations; fell far below their norm based on past experiences i had an appointment - there were at least 15 cars ahead of me; people were walking up to the service desk. there were at least 4 - 5 service advisors - all seem preoccupied and none appeared to have any concept as to how to solve the logjam! my service took more than 2.5 hours for an oil change, tirerotation
Business response:
We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.
Car maintenance The service employee Brandon was helpful. I made my appt online and Gunn had no record of it so that should be remedied. Cost of recommended service was much high.
Business response:
Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. However, it seems like you had some concerns. Would you mind reaching out to us directly so that we can learn more about your experience? We'd love the opportunity to understand how we can better serve you moving forward.
Car in shop 45+ days over ownership My car has been in for multiple issues and Hal the time the response is, sorry we don’t know what’s wrong but it seems fine now after clearing engine check lights. They have also sent me on my way with the subframe not secured so my car was scary to drive to say the least. They also damaged my windshield, clearly lied about it and have also lied about doing multipoint inspection. Ask yourself, how does brake pad life go from 90%-30% in 2 weeks? I know, because by cut corners and lied. Javi... read more
Business response:
We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly at 210-696-2232 and ask for our service director, Greg Baxter. We'd love the opportunity to understand how we can better serve you moving forward.
Fast and efficient Love the shuttle services. I can get my car taken care of and still make it to work on time. Also nice to have a fresh cup of coffee for my ride. The service was completed quickly and efficiently. Andres was friendly and straight forward, handling everything as soon as I dropped my car off.
Business response:
Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.
Consistently excellent Everything works smoothly every time I take my car in for service. Personnel are courteous and professional. The no appointment service for oil and routine maintenance is excellent and the wash is complimentary .
Business response:
Thank you for choosing Gunn! So glad you had a great experience.
Repair I live out of town and have a daughter in school in San Antonio. I have had two breakdowns with her older Acura and the support I get from Dale Thames is outstanding. He goes above and beyond to accommodate my daughters class schedule to work in all repairs. He communicates all information to me and keeps me fully informed on the status of the repair. He is the epitome of customer service and I highly recommend Gunn Acura Service department.
Business response:
Thank you! We’re glad Dale could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!
Calm and easy with good service Good experience. I liked the fact the sales people were salaried. I also like the fact that the very nice sales people were salaries. Overall great transaction.
Business response:
Thanks for letting us know! We’re glad we could provide you with a great car buying experience. Enjoy your new car and let us know if there is ever anything that we can do for you!
Outstanding service Javier Lozano and Joe Botello gave me outstanding service on my Acura MDX. The front end alignment and tire rotation and balance causes the car to drive like new.
Business response:
Thank you! We’re glad Javier and Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!
The service you expect from Acura Quick turn (< 1 hour) for oil and transmission fluid on a holiday. Waiting area has the right amount of what you want—coffee/latte machine, fresh donuts/fruit, granola bars and the right amount of quiet space adjacent to the larger TV viewing area. You get what you pay for in knowledge of staff, customer service, and peace of mind knowing they won’t leave your oil pan or interior in worse shape than when it came in compared to those “quick” and “jiffy” establishments. Complimentary car wash/... read more
Business response:
Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,358 reviews.
When is Gunn Acura open?
Gunn Acura is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com