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Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Professional service Excellent customer service all the time & superb customer waiting facilities. Courteous tech service advisor & friendly sales personal. Clean sales room area, including clean rest rooms
Business response:
Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.
My 2012 TSX Ive been using GunnAcura service since 20013. I love their service and recommendation to avoid future problems. Yesterday 10/23 I changed oil and filter for my car, my advisor was Garrett Gutierrez and really I was happy to have him because he showed me parts need to be replaced how my part looks and how the new part looks I love it because now I’m convinced, I need to change this part, normally as I know dealers go by maintenance book but u don’t have to change it, he recommended headlight restoration and he fou... read more
Business response:
Thank you! We’re glad Garrett could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!
I love my Gunn Acura! I purchased my Acura 8 years ago! First, I have loved my car! It is the best vehicle I have ever owned! It is comfortable, very fuel efficient, and very sporty looking. Even though it is an older car, I still get compliments on it! I will always own an Acura! I feel the service department is outstanding! I get coupons on the mail for services. I get informed of what needs to be done without the pressure of having to address it on the spot. The managers are efficient and very communicative! I thought whe... read more
Business response:
Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!
Dealership Dale and jack were wonderful explaining the car problems and customer service. But the Mechanics didnt a horrible job and over charged me .. I asked them to change my oil and check my Trunk because it was not working and my transmission was Hesitating also my seat was not working ... When I got my car back the oil light was still showing it needed to be serviced. So I am not to sure if oil was changed also they were going to charge me 85.00 to fix my electric seat. Which I opt out. After looking at the seat the on... read more
Business response:
Hi Cici, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. You can ask for our Service Director, Ralph Landt at 210-696-2232. We'd love the opportunity to understand how we can better serve you moving forward.
On time Took my RDX in for scheduled maintenance and got excellent, on time service. Also noted alignment issue I was concerned about, which explained steering wheel resistance I had been feeling in braking. Good job!
Business response:
Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.
Maintenance Stop by to have oil changed. Had received a promotional coupon for a discounted oil change. Called up to see if I needed to schedule an appointment, but was told I did not need to. I showed up and my car was told my car would be serviced in less than an hour and there was a complementary wash and vacuum service. I waited inside the service lounge where complementary snacks, coffee and sodas were available. My car was ready in less than a hour
Business response:
Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.
Average service My sales person was courteous. I wish Javier or any substitute would have called back on a more timely basis. My car was fixed to my satisfaction. However, I didn’t like that they recommended an air filter and tire alignment, even though both were new. This made me wonder if they are really assessing my car (credibility). Nonetheless, everyone was courteous, and I appreciated the clean waiting area and snacks. Appreciated the loaner as well, and it was ready when we arrived.
Business response:
Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. However, it seems like you had some concerns. Would you mind reaching out to us directly so that we can learn more about your experience? You can ask for our Service Director, Ralph Landt at 210-696-2232. We'd love the opportunity to understand how we can better serve you moving forward.
Gunn Acura!Excellent job, excellent dealer !!! Friendly costumer service, nice and neat facility, attention to details, listening your concern and fixed without hesitation and complications is what makes a big difference in costumer satisfaction and define Gunn Acura! They did a excellent paint job on my Acura MDX while lending me a brand new Acura without cost. I recommend this dealership at 100% Thank you guys !!!
Business response:
Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.
Customer Pleasing Battery dead, car towed to Gunn. Service immediate and commendable. Collision center for broken window. Service there, excellent too. Michael, Brandon, and Giancarlo-super in all aspects!
Business response:
Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,368 reviews.
When is Gunn Acura open?
Gunn Acura is open now. It will close at 7:00 p.m.
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