Gudge Heath Lane Surgery

Paul “Rune Scape” 

on Google

a week ago

Dont think they will even see this review but there new online appointment system is worse than there phone call at 8am in the morning at least with phoning i could possibly get a appointment or call for that week. They should bring back walk in appointments most of the time i go in see very few people in there waiting room not busy looking at all. But anyway after figuring out how to do the online appointment making i have learning difficulties so was hard for me figure out even had to ask staff when at the doctors giving a... read more

Naomi Cloutman 

on Google

2 weeks ago

The new online system for booking appointments makes it even harder. I was told to e mail re changing pain meds after wrist fracture surgery and then got an e mail back saying they couldn't do that without seeing me. I went through the booking system to be told there was nothing for 48hrs. I ticked to say I could wait for an available appointment, and heard nothing back over a week later. I have been left in severe pain, not sleeping. I also went for advise a few days after surgery when experiencing chest pain and a numb leg... read more

Stephanie McGarrity 

on Google

2 weeks ago

The phone line says the receptionist team are here to help but they are the most unhelpful and rude staff when on the phone. The phone answering system is the worst i have experienced, the position information has had me on hold for an hour from position 7, only to cut me off at position 1, and then call back and start again and again, waiting over an hour to have my call answered. Surely it shouldnt take over 2 hours to answer a phonecall. The GPs though have been supportive and helpful. The phlebotomist was great. The rece... read more

Polly123 atc14@fsmail.net 

on Google

3 weeks ago

Unbelievable I was offered SSRI (anti depressants) by a member of the admin staff who did not even know what they were. I was expecting a call from a Dr to discuss changing my HRT but they were too busy. Different HRT was also an option but the person who phoned was not medically trained so was unable to answer my questions. I was advised to fill out the online form to make another appointment, really I already waited 3.5 weeks for the Dr to phone me , another week for a blood test and then for the results. Your system doesn... read more