Grafton Road Surgery

Joanna Hodgetts 

on Google

2 weeks ago

Went to the drs had app 11:45 by 12:10 I went to reception to check I had booked myself in properly just incase I hadn’t ( dr was stood there) within mins I was called through OMG the dr was at me straight away about how they’ve had complex cases before me ect (totally understand) but then when I went through what I was there for she was snappy moaning and telling me to take myself to A&E they can’t deal with it there…. She took my BO but failed to tell me what the reading was lucky I know myself…. In all I must have really ... read more

Nav Kaur 

on Google

2 weeks ago

the doctor booked a blood test for my 15 year old daughter, on the day of the appointment they made her wait an hour after her original appointment time just for them to then tell her she cannot have a blood test under 16. Did you people not check her date of birth before telling her she needs a blood test. Wasted our morning. Receptionists are extremely unprofessional and cannot do their job without being rude. If you’re a POC, expect to be treated with disrespect. 

Sarah Sheridan 

on Google

7 months ago

Some of the receptionist are friendly but others are dismissive. The doctors seem to only work part time and from home part of that time. I have waited 4 weeks for my prescription as they lost the paperwork - you can get an appointment but anything more complex is difficult 

Renu Varma 

on Google

8 months ago

Please be careful with you loved ones. My elderly mother has been ringing the surgery for months for a face to face appointment as she couldn't keep her food down and was losing weight. The only appointment they gave her was over the phone. This was no help as they put her on the wrong medication. She ended up in hospital due to the lack of care from the surgery and has been diagnosed with cancer. There is no care for vulnerable people.