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Google

3.8

About this business

Location details

111 8th Avenue, New York, NY, 10011, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
SatClosed
SunClosed
3.83,349 reviews
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LOREN F's profile image
LOREN F 
a year ago

This complaint pertains to Google Fiber Webpass. When will Google Fiber credit my account $100.? The company incorrectly dinged my credit card for equipment (i.e. the wifi router). This happened after weeks of calls to customer service. **************** says they "escalated" the issue twice. More correctly, Google Fiber "downgraded" the issue. By the way, this problem arose after I UPDGRADED my service from 250 mg to 1 g. Imagine that. What a way to reward and value a customer who commits to ********************** Fiber. Thi... read more

Kaleb B's profile image
Kaleb B 
a year ago

I forgot my old email account's password and also forgot my old back up account email and I contacted google about it plenty of times and they just left me on hold well over an hour!! 

Joshua B's profile image
Joshua B 
a year ago

This company only cares to syphon money from people! They purchased Nest and once the cameras got to a newer version, this required use of the Google Home App. You can view camera feeds from home.google.com, but there is not way to see history, create a custom clip, or download an **********. The Nest app won't allow adding a new camera by any means. The Nest ********* view allow custom clip creation which made it amazing. I contacted google support and they said that "custom clip creation" is not available at this time. IT ... read more

John D's profile image
John D 
a year ago

Freedom of speech is gone with this Global Tyrant. No matter what they say, Google, ***************** have a monopoly over the world wide web. This IS supposed to be a public forum. I guarantee it is not! 

Anne B's profile image
Anne B 
a year ago

Google does not allow blocking of emails on its gmail service. Who does that? Google, of course, because they do not want you to block their ads or promotions as they like to call them that clutter up gmail. The problem is when you need to block someone who is sending you annoying or even threatening emails, there is no way to block them except that Google will gladly oblige you by sending emails that you don't wish to receive to your spam folder where you read them at your leisure. What a joke! With all the money this compa... read more

Brian D's profile image
Brian D 
a year ago

Google fiber is corporate trash. We plan to sell out house in 2 weeks, and the buyers scheduled to have service in our address the day before we close. A technician came without knocking, and did work which dug up our current **** cables. The technician took no responsibility and told us to call customer support or ****. Good customer support said to take it up with the buyers of our house, or ****. This is the lack of accountability I cant stand. My family is without internet for about two weeks before we move out 

eric H's profile image
eric H 
a year ago

In November of last year I bought the Google Pixel 7 pro. At first I was excited to get the phone but now after a year of use I realized this is the worst phone I have ever owned. Constantly in and out of service no matter where. I'm at. Receiving text messages days later than when they were sent and apps. Always having to restart and shut down. Highly recommend against this phone and would definitely recommend another type of Android or even an iPhone. **************** is of no help and when I bought the phone it was $1,000... read more

Victor R's profile image
Victor R 
a year ago

Had enough ,i am the owner of ****** corps llc . I moved the shop and office from my house to a new bigger facility and have over 200 calls, 160 emails with google as they are refusing to update the new address to ************************************************************************ I have supplied everything they have required and once i supply 1 thing they give me 7 more to supply.My company has had an online presence for 20 years and they know this but yet refuse to change it. Stating they cant verify the business.Ive ... read more

Jenee D's profile image
Jenee D 
a year ago

Im selling my home in one week and the buyers opted for Google fiber. They came out and cut my internet line. My company cant come to fix it until after we move out. Google denied all responsibility and said they wont offer any compensation or even expedite their install for us to use Google fiber in the interim. They said because the buyers, who do not own or live in the home, gave them permission, theyre not in the wrong. We are missing work, virtual therapy for my son, and he wont be able to complete his homework. 

Frequently asked questions about Google

How is Google rated?

Google has a 3.8 star rating with 3,349 reviews. 

When is Google open?

Google is closed now. It will open on Monday at 7:00 a.m. 

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