Goettls High Desert Mechanical-HVAC & Plumbing Specialists

Bruce P 

on BBB

a month ago

I had a tech come out to look at an AC unit that was short cycling, it ended up being a failing rune cap. the tech informed me it would be $1900, $195 for service call and diognostic and $1,705 to replace a run cap and a start cap. service call was resonable being that it was a saturday evening but $1,705 for a $12 whosale price on a run cap and a start cap that was ok. simple job ,three screws for acess panel and 7 wires on cap. this company is taking advantage of people and trying to rip them off....just wanted to share my... read more

Sandra W 

on BBB

a month ago

Goettls charged me $3300+ for several hours work replacing parts. I can't get a breakdown on what the parts were or how much was labor. Internet estimates for the work described on the invoice run from $450-$2000 parts and labor. I am 83 and kept telling the tech that I didn't understand what he was telling me but he kept talking, and being tired and confused, I gave in and gave him all of my savings and most of the cash I had on hand--I live on only Social Security. I know it was stupid of me not to realize I was being scam... read more

CherryR V 

on BBB

8 months ago

Goettls is professional and courteous. They solved an issue that 2 other HVAC companies and 2 independent contractors missed; I will be using Goettls for all future HVAC needs. Not only is their staff and techs amazing, they are transparent about their work and pricing. Thank you for taking care of my parents heating needs and treating them like family! 

Jordan N 

on BBB

9 months ago

Was given a quote for $4,700 to replace a 40 gallon electric water heater. This was for my 80 year old mother-in-law. Luckily I was on the phone and told them the quote was ridiculous. Was told the water heater was special order, which was a lie. A replacement water heater of the same quality could be purchased at a local big box store for $519. They may have needed at most $100 in parts, so they were going to charge over $4,000 for what likely would have been 2hrs of labor. $2,000/hr is extremely dishonest. They were trying... read more

Kenneth S 

on BBB

a year ago

I purchased a new Heating and AC System from ******** in 2017. In 2022/23 the Technician that came out to my home to conduct bi-annual service stated that my system had inadaquate intake airflow and stated that it would cost another couple thousand dollars to enlarge my in home air intake vents opening. Contacted the Company numerous times to inquire why my home's air intake capacity wasn't considered with the initial system installation in 2017, and got no response.In another interaction, I inquired about the installation o... read more

May J 

on BBB

a year ago

Goettls high desert installed my HVAC. The first year when we were trying to turn on AC. No cooling!! They came fixed the mis-wire when they did the installation. The 2nd year AC again was not cooling. Called ****** to come check. The technician called us to replace a motor, Labor cost almost $1400. No writing statement just the flat fee $1400. I got another Independent contractor to check the unit, The contract contractor told me the units installed backwards. It is against wall, no access for the repair. ******* sent Techn... read more

Joan M R 

on BBB

a year ago

I was charged $4000,00 to replace a water heater by ****** High Desert Mechanical on 2/1/24. I told them it was too high but with everything apart and no water i didn't know what else to do but ok it. I am almost 80 yrs old and a widow so I was between a rock and a hard place. I called YCCA after receiving the invoice and seeing I was charged $462.00 for a 24" drip pan which is only less than $25 at *********** I was told the going rate was $1800.00 to $2300.00 for a replacement. Not only do I feel this was price gouging but... read more

CARL Z 

on BBB

3 years ago

I selected ******** for plumbing services based on a referral from a current customer. They were prompt in response to our request for services, which meant a lot, since we were at our condo from out of town for only a few weeks. The technician ******* was everything one could ask for, prompt, courteous, knowledgeable, and very skilled. He replaced a water heater and upgraded the connections, replaced a garbage disposal and R/O system, installed two new toilets, and replaced bathroom faucets and all shut-off valves in the co... read more

Dave W. 

on BBB

3 years ago

I cannot say enough good things about our experience this week with ***********************. We needed a new water softener so we contacted ********. Unlike the other two water softener vendors we interviewed, **** was very easy going, i.e., no high pressure sales job, and he was very knowledgeable. When we decided to buy a softener from him, he asked if we would like it installed that day. We couldn't believe it, given all the current supply chain issues. Within four hours our new softener was installed and working. Kudos t... read more