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Global Golf
- Golf Equipment
- Raleigh, NC
About this business
Location details
7320 Acc Blvd, Raleigh, NC, 27617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Absolutely never use them Abysmal service. Ordered an item and paid the significant up charge on shipping to get it in time for a tournament. Said it was in stock. Didn’t ship overnight and they said two days. Fine. Call when it hadn’t arrived after the two days and they say they hadn’t got around to getting it out. Absolute joke of a company.
They have the worst customer service I have ever experienced. I purchased a pair of shoes that had a torn seam. it took them 3 weeks to generate a return shipping label, and at almost 8 weeks after the initial contact with them andI have yet to receive a shipping update on the new shoes. Mind you, I was told that it would ship two weeks ago. Nothing but piss poor follow up's, and empty shipping promises. It is my first and last time dealing with these jokers!!
Purchased 3 items. 2 arrived promptly. Third did not arrive within two weeks as described. Sent email - got form response and no follow-up. Called 2 weeks later - they said the third item was now boxed up and would be sent after the weekend. Poor service to send the club 1 month after I paid for it. By the time I get it it will be 3 weeks late.
RecommendedHi. I had a overseas inconvenient with an order, nevertheless you were so proactive and fast to solve the situation. I can’t recommend you MORE. You are fantastic, your products are amazing and your customer service are beyond great. Highly recommended store. Thanks !!
Poor updates on shipping showed delivery as today when I messaged them they were unable to help due to lack of staffing
I think this company should just shut down. People is better off using Amazon. You have to pay USD 25 to USD 50 dollar for club rentals each time you try and you can actually try different clubs using Amazon and return them for free. The club selections for the rental is not as complete as Amazon too. E.g., they don't have cobra trail. It's a completely rip off company.
Great selection and amazingly fast delivery. Even the "value" clubs are in super good condition. Great way for a new golfer to pick out good clubs at a better budget.
Business response:
Thank you so much for your kind words, Roger!
Poor service and they lie to your face. Purchased a club. Shipping label created. Weeks later called they said it shipped and they will get back to me. They never got back to me when they said they would try locate it. Week later i called back and 5hey said purolator lost it and they dont have anymore. Would need to pay extra 80.00 to get a club. I told them to credit my card and the just hung up in my face. Terrible company to deal with.
ordered custom cobra forged tec irons. took a whole month to get them but only to received non custom clubs. then took over a week for global golf to try and correct the issue. had to contact customer service several times... finally asking for a refund and for my trade in clubs to be sent back to me. terrible service... no longer shopping with global golf again.
Business response:
Michael, We are very sorry to hear about your negative experience. Thank you for sharing as we can use your account to make corrections and do a better job going forward. We wish you all the best.
Frequently asked questions about Global Golf
How is Global Golf rated?
Global Golf has a 3.6 star rating with 346 reviews.
When is Global Golf open?
Global Golf is closed now. It will open tomorrow at 9:00 a.m.
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