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Gillespie Ford Service
- Automotive
- Gurnee, IL
About this business
Location details
18834 W Grand Ave, Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Recently received my car back from here after dropping it off Monday for an oil change/flood inspection. Dealing with this team has been an absolute inconvenience. Specifically the service manager Alex and the advisor who did not listen to my request initially Norma. 1st I would like to mention that I needed my car inspected for flood damage and it was brought up 3 times before I received an “oops we missed it”. As well on Monday night the sales manager John, swore they could have my car back to me Tuesday, which was not the... read more
This business encourages customers to make a reservation, which I did, but they do not limit or manage the number of reservations allowed meaning if 2000 automobiles make a reservation, they expect their service staff to accommodate them and this is an absolutely unreal expectation. Further, if you voice a complaint about their processes, they ding their service staff for a situation THEY allowed to happen. These review dings DO affect the service staff wages without any stop-gap by the dealership. This is morally wrong on e... read more
Extremely Disappointed with Midway Ford Service Especially Advisor *** I usually dont take the time to write reviews, but my experience today at Midway Ford left me no choice. I received a promotional flyer in the mail from Midway Ford offering special rates for brake and oil change services. The flyer was clearly addressed to me and included my vehicles information, including the last six digits of my VIN which means they knew exactly what vehicle I drive (a **** F-250).Wanting to take advantage of the promotion, I called a... read more
Buyer Beware Disappointed in Essential Ford of Stuart I bought a used car from Essential Ford of Stuart three months ago, and the experience has been frustrating from day one. Despite having a credit score over 800, their initial financing offer was way above market rates. When I brought my own banks financing, their deal suddenly improvedclassic bait-and-switch.During the test drive, I asked **** about a second key. He said hed check and get back to me. On pickup, no keyand no follow-up. When I called to return the car, he ... read more
Buyer Beware Disappointed in Essential Ford of Stuart I bought a used car from Essential Ford of Stuart three months ago, and the experience has been frustrating from day one. Despite having a credit score over 800, their initial financing offer was way above market rates. When I brought my own banks financing, their deal suddenly improvedclassic bait-and-switch.During the test drive, I asked **** about a second key. He said hed check and get back to me. On pickup, no keyand no follow-up. When I called to return the car, he ... read more
Refuse to give me a refund because I would not change my one star review.
Great experience, 10/10 recommend Cavenaugh Ford Lincoln. Thank you Tristan & Dalton for your help!
I called up to get my PCM/TCM Software updated, or at least check if the most current software was installed.They asked what was wrong, I told them. Apparently the employee no longer cared what I wanted, and instead just put "diagnose".The morning of the appt, I called and asked how long a software update will take, they said 30mins-2hrs, so I got someone to follow me, so I wouldn't be stuck in the lobby.After 2 hours I began to text asking for an update, was ignored for 2 hours. After 4 hours, I called, put on hold for 15 m... read more
This is the MOST WORST! place to purchase a vehicle, they are a bunch of BULLIES and they think that they can treat customer any way they want. they are NOT HONEST? at all when it comes to purchase and repairs of your vehicle, I wish I NEVER purchase my vehicle from these dishonest people Customer came in on the $0 $0 $0 ad. Customer did not qualify for all of the incentives to get to the price he wanted. We gave the price he qualified for, and he could not understand why he could not get the advertised price. We never lied ... read more
Frequently asked questions about Gillespie Ford Service
How is Gillespie Ford Service rated?
Gillespie Ford Service has a 4.4 star rating with 139 reviews.
When is Gillespie Ford Service open?
Gillespie Ford Service is open now. It will close at 6:00 p.m.
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