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Germain Toyota
- Automotive
- Columbus, OH
About this business
Location details
5711 Scarborough Blvd, Columbus, OH, 43232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I think they like there cars and trucks so much they want to keep them made Jeff 2 different offer with in 1000 or 2 of price and got told by the sale manager that I ought to shop somewhere else . I guess they don't need the money . Crazy I don't know what to think.
Business response:
Adam, we are disappointed you were not completely satisfied with your visit with our dealership. Here at Germain Toyota of Columbus, we are a “Live Market Price” dealer which means our vehicles are priced to sell leaving little room for negotiations. This way each and every customer knows they are receiving a fair market price for their vehicle of choice as we do not mark our inventory up just to negotiate down. We have found that our guests prefer this new way of doing business and are in full support of our dealership. We ... read more
My mom has never purchased a car on her own. But everyone here made it super easy to get into a used car! Kaleb Murray was fantastic and very personable through the whole process. Our 2004 Corolla is beautiful and I will personally be coming back when I need a car! Thanks Kaleb!
Rich Newsome and Buddy Travis was able to get me in an awesome used car that I love!! Treated me like family and I will be back, highly recommend!
Business response:
We are happy to know that Rich and Buddy were able to assist you and provide you such a wonderful experience. Thank you for the review and recommendation. Enjoy your new to you car.
Its actually a negative 5 stars. We have purchased 6 new cars in 6 and their customer service after this last purchase of 2 new cars is a disgrace. Do not go there!!!!!
Business response:
Teresa, your comments greatly concern us and we would like to speak with you regarding your last two purchases. Would you please give our Customer Relations Manager Melody a call at 614-383-4807 so that she may gather further information regarding your visits?
Business response:
Thank you, Pam, for taking the time to leave us this wonderful review. We are happy to work with you no matter what make or model you are now driving until you are able to switch back to the Toyota brand. We also are always looking for great people, have your son visit www.germaincareers.com if he is interested.
Walk-in oil change and tire rotation done in an hour. Happy camper here!!!!
Business response:
We appreciate your business and thank you for taking the time to leave us this wonderful review. Please let us know if there is anything further we may do for you.
Great service and price from my oil change for my Camry . I was in and out in 1 hour �
Business response:
We are so glad you enjoyed your experience and we appreciate you choosing us! Please don't hesitate to reach out if you have any more questions. Thank you for the 5 stars!!
2 hours for an oil change. Room for improvement. I even had an appointment.
Business response:
Hi Brett, we apologize for not meeting your expectations on your service visit. We do have a new service manager who is aware of the wait issue, and we are hoping this problem will be fixed in the near future. We appreciate your feedback and hope you will give us the opportunity to exceed your expectations on your next service visit.
The new waiting area is so nice compared to the previous location. There's a separate kid area and complimentary hot beverages. Kent was my Service Advisor and he did a great job explaining everything and I observed him regularly coming into the waiting area to communicate with his customers. Great experience! This is why I am a long-time customer of Germain Toyota.
Business response:
Thank you for your continued business. We appreciate your kind words regarding the new dealership. We must admit we are very pleased with our new place, glad you are enjoying it also. Happy to hear, Kent is taking good care of you and our other guest.
Frequently asked questions about Germain Toyota
How is Germain Toyota rated?
Germain Toyota has a 4.1 star rating with 374 reviews.
When is Germain Toyota open?
Germain Toyota is closed now. It will open at 9:00 a.m.
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