Galpin Motors Inc.

Bob S 

on BBB

2 years ago

My spark plug was stuck on Lincoln Navigator and I was told it could cost up to $750 for repairs if they needed to drill and repair. On phone I'm told they got it removed with not much of an issue and that that labor was $250 but heater pump hose cracked in process which would cost another $800. By the way my car was at my mechanic who saw no issue with hose but didn't want to risk pulling stuck spark plug as it requires special drill if it breaks. I spoke to my mechanic who has owned a shop for 40 years and said it would no... read more

Joseph T 

on BBB

2 years ago

We purchased a new vehicle selling Galpin are jaguar XJL. When purchasing a vehicle before we drive off the lot we noticed the employees did not check the vehicle for Safety or Damage. The tires were at 24psi and there was a gash through the wheels from transport. There was also damage and cosmetic issues with the paint on 3/4 of a vehicle. After telling them that I would not like to purchase this vehicle unless it was fixed before I drive off the lot we argued about a rental car they already had my vehicle at this point. Af... read more

Joseph T 

on BBB

2 years ago

We purchased a new vehicle selling Galpin are jaguar XJL. When purchasing a vehicle before we drive off the lot we noticed the employees did not check the vehicle for Safety or Damage. The tires were at 24psi and there was a gash through the wheels from transport. There was also damage and cosmetic issues with the paint on 3/4 of a vehicle. After telling them that I would not like to purchase this vehicle unless it was fixed before I drive off the lot we argued about a rental car they already had my vehicle at this point. Af... read more

Matt F 

on BBB

3 years ago

Former temporary employee over 2 years worked very hard and was never offered any work after my position was closed, I felt the conpany offer me any reason for not offering me work, the managers said I did A good job, and since than not heard back after interviewing over 5 times all of there locations, I am A hard worker and deserve to work they ignore people is un professional and let this go un noticed 

Justin H 

on BBB

6 years ago

I recently took my 2018 Kia Stinger to Galpin Mazda for service (I purchased at Galpin Kia before it closed down and they are referring Kia owners here for service). I dropped it off at 1:30pm and was told it would be 60-90 minutes so I decided to walk down the street and grab lunch. An hour later I was back in the service waiting area. Two hours after I left my car and I'm told it will be another 5 minutes, 30 minutes later the service advisor asks me why I don't have my car yet. another 30 minutes and I'm told "we have a p... read more

A.C.GERMAIN 

on BBB

6 years ago

I bought brand new Volkswagen brakes/ rotors for my 2016 Volkswagen Jetta that your service dept. installed. Jaime Florez helped me with this. A few days later I called Jaime Florez- I told him my brand new brakes were very squeeky and grinding. He said they will stop making noise after some time. Approximately 2 months later, I scheduled an appointment telling Jaime that my Volkswagen breaks were still squeeking and grinding and he said to bring it in and they will check it out. Jaime had his service team inspect the the br... read more

NORMA M. 

on BBB

7 years ago

Recently bought a HONDA CIVIC , i had several bad experiences at Galpin which i honestly gave up until i met the kindest people at HONDA . In all honesty before anyone writes a bad review i highly reccommend you speak with Clyver or Frank they are the most Humblest , modest people i have ever met in the car buissness i bought other cars from other dealers and honestly these people are the reason i continue to go back , tell you the truth right away but they do not give up they help you the most they can I had an ehh okay exp... read more

Ranya O. 

on BBB

7 years ago

If you're looking to purchase or lease a brand new vehicle PROBLEM free, then I suggest you take your business and money elsewhere. I leased a new 2014 VW Jetta at this location and brought the vehicle home only to realize the headlights weren't turning on. Day 1 and the "new" vehicle is already faulty. The salespeople who sold me my vehicle, Sherif & Adrian, were very adamant on me purchasing this specific vehicle stating "there were no other vehicles like this one in the color black." Being 17 1/2 at the time, I fell for t... read more

JAMES S. 

on BBB

7 years ago

Just turned in my Lincoln Navigator lease after 3 years and they are charging me $75 for some little wear and tear. I have been leasing Lincoln Navigators from them for almost 15 years now at about $1,200 a month. can't believe they lost my business over $75......WOW!