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Froedtert & the Medical College of Wisconsin
- Medical Centers
- Milwaukee, WI
About this business
This firm is an acute care teaching hospital with a level one-trauma center. It also provides a full range of inpatient and outpatient diagnostic and treatment services for all medical conditions.
Location details
9200 W Wisconsin Ave, Milwaukee, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Froedtert is overcharging me for a doctor's visit and I've not been able to resolve it with patient financial services
They were five star health CARE. Now they are strictly a one star no healthCARE BUSINESS.
Business response:
Thank you for bringing your concerns to our attention. If you wish to file a formal complaint about your experience, please contact Patient Relations at: ************. Thank you!
Brandon R******, Orthopedic Surgeon at Froedtert MCW, ruined any quality of life I could hope for. In August of 2018, he did a 7-level spinal fusion on me. The day after surgery they discovered I had sepsis. Approximately a week later, after letting me suffer from extremely horrible headaches, so bad I prayed for God to take me, it was discovered I had Bacterial Meningitis. After 30 days in the hospital, I could go home. Unknown to me, they sent me home with a severely infected incision. That infection traveled to my spine a... read more
Business response:
Thank you for your feedback, and bringing your patient experience to our attention. Should you wish to file a formal complaint, please contact Patient Relations at: ************
I wish I would have done more research on the operations of Froedtert Medical College of WI. I was seeing Doctors in the Eye Institute from June to Dec of 2020. The communication in general was less than professional and extremely challenging. There were times it would take offices **** days to get back to me. In fall of 2020, I was on medication and had questions about a refill, the office took over a week to call me back. A covering physician even told me I shouldn't be on the dosage that I was on. When I questioned it wit... read more
Business response:
Thank you for your feedback. Patient Relations regrets that your perception of our investigation was inadequate, and took an excessive amount of time. These investigations can take several weeks or months, depending on the complexity of the situation. We apologize if our response was not what you were hoping for. Thank you for bringing your feedback to our attention.
They got rid of the BEST doctor i have ever experienced! Both of my parents retired from the medical field, i have been around doctors and nurses my whole life and i am DISGUSTED to hear they got rid of Dr. Ken U*******<br /> <br /> <br />
Business response:
Froedtert Hospital regrets that you had a poor experience with our organization. If you would like to file a formal complaint, please contact Patient Relations at: ************. Thank you.
I was referred to this location from an ophthalmologist, mainly because they specialize in the procedure that I need to get done, and they are listed as a provider according to my health insurance company. As soon as I arrived to the location, I was told that the visit would not be covered by my insurance, and that I would be charged a $300 deposit to even be seen by the doctor (Dr. Timothy W****). After looking at the invoice that I had received, it clearly states "Per Carolyn, requires $300.00 deposit until insurance autho... read more
Business response:
Thank you for bringing your concerns and experience to our attention. Should you want to file a formal complaint with our organization, please contact Patient Relations at: ************. Our Patient Relations Coordinators would be happy to assist however possible. Thank you.
I would strongly advise against trusting Froedtert Hospital's physician assistant Abigail S********. She openly blocked communication with my surgeon. Several attempts to ask him about pain medication via My Chart were intercepted by her and she outright refused to ask him about it. She repeatedly refused me pain medication and lied to me about it being available saying "we have never given our patients pain medication before surgery". That is her direct quote from My Chart messaging. She seemed to take pleasure in denying m... read more
Business response:
Thank you for your feedback. Based on our records, our Patient Relations team had the opportunity to speak with you and have sent you a written response to your concerns. Our resolution letter was placed in the mail on or around 2/14/22. Thank you
I wish I could give negative stars! I had an X-ray and 4 PT sessions this past spring and received a bill for more than $3k. After insurance write offs and patient payments i managed to whittle that down to $532. Today I get a bill for $733. When I call the billing department they cannot tell me where this extra $201 charge comes from. They can confirm that the total bill matches my records and can confirm the payments I made are correct, but still insist i owe $733?? Now i wait for yet another itemized receipt. What a mess.... read more
Business response:
Thank you for reaching out. The Patient ******************** will escalate your concerns to the leadership team for the ****************** and investigate this issue. Thank you for bringing this to Froedtert's attention.
I had a test done through Froedtert . I received my results my doctor received my results. (which matched). Customer service then calls me basically talking about the results which does not match my results or my doctors and wants to charge me for a test that I feel its not mine. I have no copy of the test they are speaking of and asked me to go through my doctor because she was sent a copy. And like I previously mentioned my copy and my doctor's copy match.The test results they have is different than mine plus charges. I fe... read more
Business response:
Thank you for bringing this to our attention. Please feel free to contact Froedtert Hospital's Patient Relations at (414-805-2882) in order to discuss your concerns further with a Patient Relations Coordinator.
Frequently asked questions about Froedtert & the Medical College of Wisconsin
How is Froedtert & the Medical College of Wisconsin rated?
Froedtert & the Medical College of Wisconsin has a 2 star rating with 85 reviews.
When is Froedtert & the Medical College of Wisconsin open?
Froedtert & the Medical College of Wisconsin is closed now. It will open tomorrow at 9:00 a.m.
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