Franklin Heating & Cooling

Misterb 

on Citysearch

15 years ago

Great Heating and Air Company – Had another company come out and put 6 lbs of Freon in my unit and charged me over $600. A week later the unit was not cooling so I had them come out again and they told me the freon was gone and that I needed to replace the unit. I talked with a friend at work who recommended Franklin Heating and Cooling. They came out the next day and cleaned my coil that the other company never cleaned and put one lb of Freon in the unit. The unit has worked well since. I feel Franklin Heating is an honest ... read more

JLL59 

on Citysearch

16 years ago

Great Service – Great service from staff!! They arrived on time made repairs and completed all the work with a smile. Hats off to Scott (serviceman) for his timely work. 

woodbinekk 

on Citysearch

17 years ago

Worst customer service, does not stand by their word – I purchased a 5 ton York heating and cooling unit from Franklin Heating and Cooling about 4 years ago. I still have a little over a year on the parts warranty but I would have to pay for the service. Understandable. Six days ago my heat quit working. Since I had family members working for Franklin Heating and Cooling at the time, we had them install the unit. However, I still called them for the service issues. I understand I have to pay for the service call and any labo... read more

roger30 

on Citysearch

18 years ago

Owner Cares Nothing for Customers' Repeat business – This business came to my home FIVE times in the first year of my home heating and cooling system warranty and NEVER FIXED the problem. Finally called another local area HVAC company who fixed the problem on the first visit. No more problem. Spoke personally with Franklin Heating and Cooling owner, Barry Foster and he said they had fixed the problem. How would he know?....He never once came to my home to assess the problem and establish a sense of what the problem was. He w... read more

rbnbruce01 

on Citysearch

18 years ago

WORST CUSTOMER SERVICE IN AMERICA BY FAR – This company was the heat/cooling contractor hired by my builder, Glen Giles, to install the system in our home. In winter of 2004 we had to call them to fix the main heat system as it would not come on. They came and reset something. In the winter of 2005 we called about the same problem. They came and reset something. A few weeks later in 2005 we had to call about the same problem again. They came and replaced a part. This winter, 2006, we had to call them again at 2:46 AM in the ... read more