Franklin Heating & Cooling

Mike L. 

on Yellow Pages

8 years ago

They "Walk the Talk" About a year ago, during a service call to charge our freon, The technician mentioned that our unit was failing as it was over 20 years old. When I spoke with the office they told me I might get a year before it fails and quoted me a price on what a new one would cost. Nine months later the unit failed, after calling a few companies the lowest price was the first one given by Franklin heating & Cooling. Our unit failed on a Thursday night & Chris Foster and team were at my house at 8 am on Saturday morni... read more

Joann R. 

on Citysearch

10 years ago

Please Do Not Call this company....terrible customer service. Our gas heating unit was installed 5 years ago by this company and we have called them every year to come out due to problems. More specifically, the unit will not come on or goes out without warning. Most recently, we called for the same issues and left a message. Let me begin by saying it was Sunday. No one wants to have a service call on the weekend but it was necessary as the Temps were supposed to be in the teens. The technician called back a couple hours lat... read more

Grace C. 

on Citysearch

11 years ago

Please DO NOT CALL this company. I responded to a letter about a 15 point tune up.They pretend to set up appointments. They change the day then they call that day and they can't come at the time we scheduled. Later when we were out the technician drops by and puts a card in the door. A week later I've got a bill from the office. How do you "test" an A/C unit without at least checking the inside thermostat. Wish they had spent a bit more time at my house doing the "full tune up." They even knew I was having trouble with my un... read more

joe b. 

on Citysearch

12 years ago

I higher suggest someone else – I called Franklin Heating and Air when my A/C unit was blowing all the time and was not running cold air. The tech got out here on time. He looked at my unit and told me that it had a hole in the coil. He pumped 7 pounds of freon in the unit and said it should last through the winter. He went on to tell me that I would need to replace the coil and it would cost $1500. It was also possible that the compressor was damaged and it would also cost $1500. He said these would only have a 1 year warra... read more

Gordon A. 

on Citysearch

12 years ago

Very Pleased with their service – I have had them check my heating and cooling units 2 times and was very pleased with the results. They informed me about a recall that had been issued by the manufacture (York) and made arrangements to order the part and install them at no cost to me. They are always on time for their appointments. Ask for Bud to service your units and you will be happy with the results. 

klb123 

on Yellow Pages

13 years ago

Franklin Heating & Cooling actually fixes things! Another contractor came out and said I needed to replace my entire unit. But Franklin Heating & Cooling fixed it for a fraction of the cost and now everything is fine! They also verified that the part they replaced was under warranty. So I didn't even have to pay for the part. Thank you, Franklin Heating & Cooling! 

tnsue2 

on Citysearch

13 years ago

Clearly They Write Their Own Review – Notice all the good reviews DIRECTLY contradict the bad reviews. Sure looks fishy to me. This "FIVE" rating on these rave reviews helps their average rating. The design of my system is all screwed up. The upstairs NEVER can cool below 76 degrees in the summer if the sun is out even if the temp is only in the mid 80s. The smaller tonnage of the two units cools the upstairs which includes the bonus room over the garage which means the smaller unit is cooling the largest amount of square fo... read more

Carl B21 

on Citysearch

14 years ago

Would Love to Know....? – I would love to know who these people learned their trade from? They placed one of the HV/AC units in my uninsulated attic. Imagine the struggle when it is time to replace this unit! But more importantly, the unit is in an uninsulated attic which means that in the summer the cooling coils in this unit are surrounded by temps of 120 degrees or more and in the winter the heating is trying to work while surrounded by temps that are at outside air temps. The upstairs thermostat in this 2 zone system hou... read more

rainymove 

on Citysearch

15 years ago

Showed up by 8AM – Our heat went out one 30 degree night. We just left a voicemail for Franklin Heating and Cooling. We were almost shocked by how quickly they checked voicemail and sent someone over. They pulled up to our home between 7:30-8AM the next day and made us a priority. Also, something broke on the heater and they didn't just replace it and say "now you are fixed". They really wanted to know why it broke and how to prevent it in the future. I'll use them to add a humidifier next.