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Frank Fletcher Ford Lincoln
- Car Dealers
- Joplin, MO
About this business
Location details
3015 Turkey Creek Rd, Joplin, MO, 64801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Highly recommend any of the Fletcher lots. My 1st Escape was puchased thru the Nissan lot...it was totalled due to being hit by a Dodge Ram. 1 week later, my 2nd Escape was purchased thru the Ford Lot. Absolutely love the service..love the Escape...the employees are wonderful! Thank you Sebetha!!
Business response:
Sharlene, Thanks for your feedback and your business! We're very thankful to have customers like you! Stay safe and enjoy your new escape!
So far fletcher ford has done a fair job of trying to work with me. they do like to make money witch i under stand.will see come Monday if they can close the deal!
If all your interested in is the price of a vehicle, then this is your place. Service after the sale is a total myth at Frank Fletcher Ford. It took six phone calls and 3 personal visits over 3 weeks to get a rim that was defective on a new car replaced. Was promised that they would replace all 4 rims, but when I got there to have the replacement done I was informed by the Service Writer that the General Manager said only the one wheel was going to be replaced even though the Sales Manager put replace all wheels on work orde... read more
Business response:
Jim, I just sent an email back to you and I'm currently working on this. I will be speaking with Brian Taylor in a few moments and will work to get this resolved. Thanks for getting back to me.
Had an appointment for repair at 10:30 called to check on my vehicle at 1:30. They haven't even started working on it. It's bad enough a shock blew at 17K miles, but what's the point in scheduling an appointment if it isn't honored.
Business response:
Chris, I'm sorry to hear that your experience was not up to our standards. Have you rescheduled your appointment? Please email me at whayes@fletcherauto.com and send me your contact information. I'd like to follow up with you about your appointment and make sure you are taken care of.
I had some issues with you guys at first but Steve helped take care of me with the issues I had. I am highly satisfied and more than likely will continue to buy at fletcher ford!
We bought our car here and absolutely love it. We had a lot of issues with paperwork and poor communication. One of the managers eventually got things straightened out. Overall the people are friendly, but need to work on communicating with their customers better. If they would have been up front and honest about the paperwork a lot of running around and phone calls could have been saved.
Business response:
Symantha Stevens Thank you for your purchase and your honest feedback. We can certainly always improve and will utilize feedback like yours to better our employees, our process, and our dealership. Thank you again!
I had a appointment to look at a vehicle to since when I stop in last night and the salesman justin McClure told me it won't be ready until today so called first thing this morning set up appointment since he said it would be available for sale at 2 pm so I drive hour and half to dealership. And at 215 as I was coming into to town he calls and say I'm sorry it was sold over a hour ago . Please tell me what kind of sales crew does this store have you don't do that kind of sales to your customers who have made all arrangements... read more
Business response:
Jennifer thank you for your feedback. I'm very sorry to hear you weren't completely satisfied with your experience with us. Please contact whayes@fletcherauto.com if you'd like to speak about this further.
Thank you Charles! I love my fusion! Everyone was so Helpful and friendly!
Hard working group of folks. Respectful. Courteous. Dignified. They EARNED my business.
Business response:
Thank you Jd!
Frequently asked questions about Frank Fletcher Ford Lincoln
How is Frank Fletcher Ford Lincoln rated?
Frank Fletcher Ford Lincoln has a 4.4 star rating with 324 reviews.
When is Frank Fletcher Ford Lincoln open?
Frank Fletcher Ford Lincoln is closed now. It will open at 8:00 a.m.
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