Francis Grove Surgery

N Hill 

on Google

a month ago

A huge thank you to Dr Mankia and the other doctors at Francis Grove Surgery for looking after my daughter so well. We were seen several times for the problem as it needed a few appointments, but we were always seen quickly and treated with such kindness and care. It was especially thoughtful of Dr Mankia to follow up afterwards to check she was better. We’re so grateful to the whole team, including the reception staff, for the fantastic care we received. 

M. Crichton 

on Google

a month ago

I appreciate the receptionists at the surgery have a challenging job managing the volume and urgency of the calls they are fielding on a daily basis. That said, the manner in which certain staff handle calls lacks professionalism, empathy and general courtesy. It is a pity as I feel this undermines their colleagues and the excellent care provided by the GPs and nursing staff at Francis Grove. Often when patients are calling they are already anxious about their symptoms or diagnosis and are looking for help to move the proces... read more

Sue Kidd 

on Google

2 months ago

For 20 years Francis Grove practice has supported my health and wellbeing. I am confident in the GPs who have both longstanding and new expertise. I am old enough to be reassured by a partner GP remembering my personal history even though I usually might see any one of the medical team. The practice management is professional and reception team over the years has become consistently kind and responsive. Its link with St George’s, a teaching hospital, has been good for me when I have needed referral. Despite the lick of paint... read more

Dino 

on Google

4 months ago

The worst G.P I've ever seen. They force you to call at 8am without any regard for different schedules and the imperative nature of healthcare, only for all appointments to run out in a matter of minutes. Sometimes the phone line glitches and you have to wake up again the next day at the same ungodly hours for a *chance* to get an appointment. And even if everything goes right, the receptionists usually try to fob you off because they don't actually care about people's health, just getting paid. You have to seriously push th... read more

Debbie Kirby 

on Google

4 months ago

I had a blood test with Shannon and have particularly difficult veins. Shannon was excellent! Found a vein straight away and I didn’t feel a thing. This is also one of the few times I’ve not experienced instant bruising. If you have anyone who’s nervous about blood tests/needles, Shannon would be great for them! Thank you Shannon 😁