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Fox Hyundai
- Car Dealers
- Kentwood, MI
About this business
At Fox Hyundai in Grand Rapids, our vision is working together moving people throughout life because we believe going the extra mile helps our customers go the extra thousands. Therefore, we do everything to meet the transportation needs and dreams of our community by hiring, developing and retaining passionate and knowledgeable people who create a lifetime of remarkable experiences. Our goal is to have the best facilities, the best people, the best selection of new and pre-owned inventory, and the best service - all to ensu... read more
Location details
4141 28th St SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I'm about to have my car serviced for the 6th time (SIXTH TIME!), for the same problem. That is, if I can ever get someone on the phone from the service department. This is just for this problem, and not to mention all the other problems I have had with my car. Maybe it wouldn't be so bad, if the service department didn't let me down time after time.
Business response:
Jim, I've passed your message on to our General Manager, Joe LaVoie. He would like to speak with at your convenience to discuss your service visits. Please feel free to contact him at jlavoie@foxmotors.com or 616-942-5000.
I would definitely recommend my friends and family to go to this dealership
Business response:
Thank you for the 5 star review and kind words, Elizabeth!
We bought a used Saturn Vue from Fox. The entire process was great. We came from 2 hours away. Everything was set up over the phone before we got there and everyone was great to deal with. Steve did a great job in sales. I would do it again.
Was visiting from out of town, had an issue with mu Hyundai, Fox got me back on the road in under 2 hrs. Very professional and kind.
Business response:
Thank you for the review Josie. So glad you were able to get back on the road quickly!
Had my oil changed yesterday. They never check the air filters or informed me if I needed air filters, I see they did mark on the checklist that I had a tail light out not only did they not inform me of the taillight being out but they didn't bother to fix it the two dollar part it takes two screws you plug it in and turn it. Other than having to go get the light it took approximately 14 seconds to change it. Of course then Kia would've charged me $24 for that. It's a shame that the devos's are buying up all the car dealersh... read more
Business response:
Thank you for taking the time to share your recent experience at Fox Hyundai. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Joe LaVoie, GM, jlavoie@foxmotors.com
Coach T. sold us the first Kia Niro in Grand Rapids. What an amazing experience, person, and car. Thanks Coach!
Business response:
Thank you for the great 5 star review, Melissa! We'll share this with Coach T and our sales team.
Was not told that the am shuttle driver had multiple people to drive after being told it would not be an issue to get me to work by 745 am. Was late for work. Driver drove 10 mph below the speed limit. Confirmed twice a pick up for 4pm and driver did not arrive until 4:25. A simple phone call in both instances letting me know or giving me the option to make other arrangements would have been the professional thing to do.
Business response:
Susan, I am so sorry to hear about your experience and apologize. Our goal of our shuttle service is to provide a convenient alternative to customers while their vehicle is getting serviced and not to complicate their day further. I've passed on your review to our Service Manager, Jason Wilibur and he will be reaching out to you. Thank you, Katie
Today I drove home my 2016 Kia Soul. We went into the dealership on Saturday. Kia was our second and final stop. Our salesman, Coach, was the absolute best! He instantly understood my priorities, the number one being an affordable option within my budget - i never felt pressured to look at options above my budget and he and Martin did everything they could to get the car I wanted where it needed to be. It was my first time leasing a vehicle and he did a great job in explaining what that looks like. Over and over again - he s... read more
Business response:
Thank you for the 5 star review and kind words, Hannah. We will share this with Coach and the sales team at Fox Hyundai Kia. Enjoy your new car!
Frequently asked questions about Fox Hyundai
How is Fox Hyundai rated?
Fox Hyundai has a 4.2 star rating with 1,288 reviews.
When is Fox Hyundai open?
Fox Hyundai is open now. It will close at 6:00 p.m.
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