This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Fox Honda
- Car Dealers
- Auburn, NY
About this business
Fox Honda sells new and used vehicles. We offer new Honda sedans and SUVs!
Location details
320 Grant Avenue Rd, Auburn, NY, 13021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My issue wasn't with sales because I thought he was excellent. My issue was with the finance department. I explained my credit issues first and was told no problem. I was the only one calling them for 2 weeks. I finally decided to call again after a voice mail that wasn't returned on this past Saturday. I was rudely told we couldn't get you financed. No sorry for wasting your time for the last 2 weeks. No offer on a different vehicle. This is my last time working with them because I tried them 3 years ago. Three years ago I ... read more
Business response:
Hello Nicole, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Ryan Abbott, eMarketing Director
My boyfriend drove 3.5 hours to look at a truck that they sold the day before - no call. Sarah told us as soon as we walked in that they sold the car but that she would get a manager - a salesman by the name of Freddie was the ONLY good experience we had. He found the same truck my boyfriend was interested in, $3000 more with 10k more miles on and refused to honor the same offer he was offered three days via email before. We should have listened when everyone told us to stay clear. I will be letting everyone know about this ... read more
RecommendedService was excellent and fast
Business response:
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Jeff Haas Mazda Team
Jesse is by far one of the kindest gentleman I’ve ever met, he never went without keeping in touch or even just letting me know where we stand.... he was beyond professional with every thing he did for us he worked hard to get us into the car we wanted , I would say if anyone is looking for a great hard working guy to get u into what u want to see Jesse he never gave up even with no hope in sight he will give it one more try he pushes to be the best sales man he can be he’s number one in my book...... great job and thank u f... read more
Business response:
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Jesse and the rest of the Fox Honda team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Ryan Abbott, eMarketing Director
Great Staff my 3rd purchase
Business response:
Thank you for the great review, Shawn. Please come visit us if you need anything else, be it service or sales. Best, Ryan Abbott, eMarketing Director
We recieved excellant service at Fox Honda. We walked away with a safe, dependable used car that has everything we wanted for the right price, without any sales pressure, and the quick turnaround to leave with it in a couple of hours was impressive. Thank you Fox Honda and all the sales staff who helped us walk away with a great car that we can use for years to come.
Business response:
Thank you Raina, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. All the best, Ryan Abbott, eMarketing Director
We bought a 2020 Honda Pilot here. They upsold on a few things one being mudflaps. When we got the car the mudflaps were not properly secure they were all missing screws and whomever screwed on the mudflaps gouged the side of wheel well and the paint on door. The employee decided not to say anything so we brought it to their attention. They gave us a loaner “fixed” the issues. When we went back to pick up the car I wiggled one mudflap the screws popped out clearly the holes are stripped and they tried to just pop the screws ... read more
Business response:
Thank you for alerting us to this issue, Christina. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Ryan Abbott, eMarketing Director
Seriously big thanks to Andy and the rest of the Parts and Service Team! I bought my Civic here almost 8 years ago, but yesterday I locked my keys, wallet, and phone in the trunk. Andy was an absolute lifesaver! He helped me contact my insurance company (to prove I was the rightful owner of the car) and the other members of the team were able to look up my car's info and make a "dummy key" so I could unlock the door. The $16 I spent was significantly less than any locksmith would have cost, and they were able to help me imme... read more
Business response:
Allison, thank you for your kind words about Andy and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Ryan Abbott, eMarketing Director
The service department did a great job, at a good price and really valued my time - Thanks!
Business response:
Thank you for your continued business Dennis!
Frequently asked questions about Fox Honda
How is Fox Honda rated?
Fox Honda has a 4.2 star rating with 989 reviews.
When is Fox Honda open?
Fox Honda is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com