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Folsom Toyota Service Center
- Auto Repair
- Folsom, KY
About this business
Folsom Lake Toyota Scion is an automobile dealership that offers a range of new and pre-owned cars, vans, trucks and sport utility vehicles. Its vehicle models include Toyota s Avalon, Camry, Corolla, Prius, Sequoia, Tacoma and Yaris; and Scion s tC. The dealership operates a finance department that provides online credit applications, payment estimations and financing through various certified lenders. Its automotive services include the fuel injection and vehicle inspection services. The dealership has a service and parts ... read more
Location details
12747 Folsom Boulevard, Folsom, KY, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
RecommendedWent to get an oil change. Helped by Laura Torres, she was very helpful. I appreciated being helped by her because she cared about my vehicle needs and didn’t try to up sell me on anything that was not needed. I drive over an hour to get my vehicle serviced, and I do it because Folsom service takes care of me. Thanks again Laura for everything.
Business response:
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Set in the lobby for an hour no one ever spoke to me walked away
Business response:
Thank you for your feedback about your recent visit. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? -Jeff Bear, General Manager, 916-355-1500 ext. 2524
Excellent service today by Mr Paul Barwich ! Oil change price went up I think to expensive.
Business response:
Thank you for your kind words for our staff, we appreciate it!
Very polite fair pricing very good service
Business response:
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
When I arrived my service advisor told me got my car took extra oil and he wasn't willing to honor my $29 oil change coupon from Toyota. I know I have a large SUV that takes more oil, usually it costs me $36 and I'm out. I was told "prices had gone up" I understand that dealerships lose money on oil changes buuuut not my problem. Well I guess it was today. My service tech told me my car took 8gal of oil so I stared at him for a minute until he finally corrected himself. My sequoia takes 7.5qts. When it was all said and done ... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeff Bear General Manager Folsom Lake Toyota 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
Not a single service employee I saw was wearing a mask so I cancelled, drove away, and will go to a Yolo County Toyota where masks are required. If no one is wearing masks as they say they are on their website, how should I expect extra sanitation measures are being taken as well?
I recently purchased a car there and the process went smoothly. I was helped by multiple people and all of their communication was friendly and helpful. They addressed all of my concerns and were open and honest throughout the process. I never felt pressured or rushed and they were doing a great job following social distancing protocols.
very rude customer service and supposedly they only do drop offs only right now when they had people inside waiting.
Frequently asked questions about Folsom Toyota Service Center
How is Folsom Toyota Service Center rated?
Folsom Toyota Service Center has a 4.6 star rating with 944 reviews.
When is Folsom Toyota Service Center open?
Folsom Toyota Service Center is open now. It will close at 10:00 p.m.
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