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Folsom Toyota Service Center
- Auto Repair
- Folsom, KY
About this business
Location details
12747 Folsom Boulevard, Folsom, KY, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
RecommendedFor my last service appointment to get my oil changed I took my new care to Roseville Toyota where I bought the car. They were so slow, it took a little over 3 hours for a oil change and a 6 month check up. Now at my next oil change and a one year check up I decided to try Folsom Lake Toyota. The staff were very nice but again I waited for 3 hours for my oil change service . Is this normal, 3 hours for an oil change? I was glad I brought my lawn chair and could find a nice place away from people in the shade.
Business response:
Thank you for bringing this to my attention. I apologize for the length of your oil change. I would like an opportunity to fix this and to earn your business, please contact me at 916-355-1500 ext. 2524. I look forward to speaking with you. -Jeff Bear General Manager
I tried to be nice and send this privately via email 2 weeks ago, I emailed Jeff Bear the general manager and messaged the service department. No one has gotten back to me. Apparently they only care if you publicly post something. So here's what I sent them: "I just had a very negative experience with Folsom Lake Toyota service department. I usually get my car serviced at Roseville Toyota but wanted to try Folsom as it is closer to me. I got a 1pm appt for scheduled service for today 7/18. I waited over 20 minutes before som... read more
Recommendedgreat customer service from Laura
they need to call me..bought a car YESTERDAY...got home electric door opener keys don't work...
RecommendedGreat service and awesome staff. They really take care of you.
Business response:
Thank you for being our customer, we appreciate your kind words!
RecommendedWaiting is a little bit longer but the services is great
Business response:
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
RecommendedMy service consultant on my latest visit is Matthew Johnson. He’s so pleasant to deal with. I don’t have any negative remark on this visit.
RecommendedMy service person, Pam Liberty, has always been very nice, professional and efficient. It’s a bit of a long wait for routine maintenance but the waiting area is comfortable.
Business response:
Thank you for your kind words for our staff, we appreciate it!
RecommendedPaul is my trusted service professional. He took great care of me. He let me know exactly what was going on and explained the types of maintenance procedures that would be performed. He communicated with me every step of the way.
Business response:
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Frequently asked questions about Folsom Toyota Service Center
How is Folsom Toyota Service Center rated?
Folsom Toyota Service Center has a 4.6 star rating with 944 reviews.
When is Folsom Toyota Service Center open?
Folsom Toyota Service Center is open now. It will close at 10:00 p.m.
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