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Flow Mazda of Charlottesville
- Car Dealers
- Charlottesville, VA
About this business
At Flow Mazda of Charlottesville, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Location details
1289 Stony Point Rd, Charlottesville, VA, 22911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Best customer service I’ve received from any business in recent years. Flow Mini-Winston-Salem, NC is my favorite auto dealership. 10+ ***** ******
Business response:
Thank you for your wonderful feedback about your experience at Flow Mini Winston-Salem. We are committed to delivering a truly exceptional experience to every customer every time. Your positive review is greatly appreciated.
bought an auto on your web site using quick buy. It was confirmed and I entered my insurance info, title info, drivers license info etc thatthe site said would save a lot of time. Scheduled pick up time and date. Payed your no haggle price that was quoted at quick buy. Next morning get a call saying that the sales manager said the car was already sold. Not a good way to run a business.
Business response:
We apologize to Mr. *****. This was a process breakdown at our store and the vehicle of interest should have been marked as sold prior to Mr. *****'s transaction. This is definitely our mistake and not the level of service that we hope to provide. We are addressing this with our team and hope that Mr. ***** will accept our apology.
Flow Nissan of Fayetteville’s service department destroyed the interior of my 2 month old vehicle and will not replace it despite over $2000 worth of damage that they have already repaired and another over $3000 of estimated current damages that they have yet to address. I have spoken to their GM, and two people at corporate who all are saying that the damage will be covered by the warranty- it is not! I have asked repeatedly to have the vehicle replaced as it was brand new, has thousands of dollars in damage, and there will... read more
Business response:
We have apologized to the customer and resolved the issue. Customer is in a new car.
My elderly mother purchased a gm certified preowned car, from Flow GM of Winston Salem NC and was told that they would replace key fob that the dealership misplaced. As a certified pre-owned car, the dealership MUST provide ALL original equipment in working order, according to GM standards. Since she lives over an ;hour away out of town, the salesman told her they could come to her and make key fob. Car also had to have battery replaced, and therefore had to be reinspected. My mother had to take car to GM dealership in her h... read more
Business response:
Our Sales Manager has spoken to the customer's daughter and the customer to apologize for any confusion or miscommunication during her mother's vehicle purchase at Flow GMC of Winston Salem. We have replaced the key fob and the vehicle is being delivered to the customer 7-29-20. At this time, we are awaiting to receive the receipt for the N.C. State Inspection to reimburse the customer. We trust this feedback is sufficient to consider this matter addressed and resolved.
Flow GMC experience On May 3, 2019 I went to Flow GMC, 1205 Bridford Parkway Greensboro and purchased a 2015 Yukon Denali with 68,000 miles. Driving home that afternoon, the check engine light came on. They picked up and fixed, said it was some sort of sensor. Driver’s side running boards were only intermittently going up and down with opening of the doors. I started taking it to the dealership in August to get them fixed. After 3 visits there, they told me it would be covered under warranty to fix once parts were available ... read more
Business response:
Our Service Director has an appointment scheduled 7/28/20 at 11:30 am with a loaner to address her vehicle concerns and they are working toward a resolution. We are thankful this was brought to our attention and appreciate our customer's willingness to meet with us.
Amazing care for me as a potential buyer, but no surprise with the amazing reviews that I found and the dedication to serving their clients from the top down. We personally worked with Randy S*****, and he was so patient and worked to make the deal happen. One thing to know, and this is not bad, but there is really no negotiating there. If all dealers did this life would be much easier, but it is good to know since so many don't give you the prices straight. Randy was honest, patient, and funny. Flow you lived up to all your... read more
Business response:
Thank you so much for letting us know about your experience. I have passed your review on to the team at Flow Toyota. Please let us know if there is anything with which we may assist in the future!
I think it was about a year ago when my 2006 525i had an electrical problem with the instrument panel. The tachometer and speedometer needles flipped around erratically and the panel would go completely blank. The mechanic recommended a particular repair, which I authorized. When I got the car back, it had not been fixed. I took the car back, and received an email where the mechanic said, "Let's start with . . . .." I called the service rep and asked him to have the codes checked and find out what actually needed to be done.... read more
Business response:
Our General Manager has met with Mr. *******to discuss his concerns and they are working toward a resolution. We are thankful this was brought to our attention and appreciate Mr. *******'s willingness to meet with us.
Audi of Charlottesville performed the 35k service on our Q5. Service manager kept us up to date with texts and car was serviced, washed and ready as promised. Purchased car at this dealership and they always have delivered excellent service.
Having a major problem with trying to have cooperation between Flow Toyota in Statesville NC and the ********* ****** finance company. I have not been able to get any satisfaction from either. I leased another new Toyota Corolla.. and turned in my old one. Unfortunately, I paid early the lease payment on the old one. Now I cannot get any satisfaction to receive back the $249 payment. Please be aware of dealing with ********* ****** Finance..and I have been skeptical of how little Toyota Statesville has done for a loyal custo... read more
Business response:
We have corrected this concern last week. His check cleared the bank on 03/05/20. We got the payoff on 02/08/20. The payoff was correct. We did pay $40 extra dollars that he will get back. We also set up a $100.00 credit in service for his inconvenience. We have spoken to Mr. ****to address and resolve his concerns and he is fine with this.
Frequently asked questions about Flow Mazda of Charlottesville
How is Flow Mazda of Charlottesville rated?
Flow Mazda of Charlottesville has a 4.3 star rating with 465 reviews.
When is Flow Mazda of Charlottesville open?
Flow Mazda of Charlottesville is closed now. It will open at 9:00 a.m.
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