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Flow Mazda of Charlottesville
- Car Dealers
- Charlottesville, VA
About this business
At Flow Mazda of Charlottesville, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Location details
1289 Stony Point Rd, Charlottesville, VA, 22911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Repair at Flow Honda in Burlington. I had my son's 2007 Honda Accord towed in because of a "Immobilizer, No Start Condition". Terrible Experience! Took 2+ weeks just for the service department to figure out why the key symbol on the dashboard was on. Only thing it could be is the ECU (computer) or Immobilizer Receiver Unit. They tried to chase wiring and have me believe it was something else when automobile was in excellent mechanical condition, all original with absolutely no other issues. Went to pick up the car on 10/1/21... read more
Business response:
We have made three unsuccessful attempts to contact the customer to address his concerns. Unfortunately, the voice mailbox was full and would not accept any messages. We welcome the customer to contact the Service Manager if he has any questions or concerns. Thank you
Tragically poor experience. Took my vehicle in for warranty work as well as a TSB that affected my vehicle, and was told over the phone that the repairs would be covered. Once I arrived at the dealership I was told that they would no longer be covered. Subsequent visits have been more of the same: lost paperwork and maintenance records, mistruths, several days of radio silence and no updates from the dealership while being forced to rent a vehicle out of pocket due to poor communication, etc. Now this vehicle that I purchase... read more
Business response:
Our Service Manager spoke to the customer on 10/19/21 to address his concerns and apologized for how his concerns were initially handled. We have explained to the customer that we must follow the extended warranty company's guidelines to complete the repair. We have determined there is an oil consumption issue based on the manufacturer's guidelines and we need to replace the oil breather box and applicable parts. This part of the repair was submitted to the extended warranty company on 10/15/21 and declined as a non covered ... read more
On 7/21/21, I saw a car on the Flow VW website I was very interested in. I went to my local Flow VW store in Wilmington and spoke with a salesperson who we had already purchased a car with. I hadn't realized the car was in Burlington. He called there, they told him someone was coming to see the car, and had 3 more people interested. He asked to have the car sent to Wilmington if their buyer did not buy. They are SUPPOSED to do this. They refused. I called again Friday, my salesman called to check on the car, and again they s... read more
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced initially. We are truly delighted that you were able to purchase the vehicle of your choice from VW Wilmington. We greatly appreciate your business and value you as our customer. We look forward to serving your complete automotive needs for many years to come. Thank you
I scheduled an appointment online to have my vehicle serviced. I took the day off of work to bring my vehicle in. As I pulled into the dealership I was called and told there was a scheduling error and that I would have to come back in two weeks.
Business response:
This is an unfortunate incident and we apologize for any inconvenience this may have caused. Unfortunately, the customer scheduled service online incorrectly and we contacted him to inform him that we would need to reschedule but he was already at the dealership. We were able to speak with him while he was there to reschedule and confirm a service appointment. We look forward to seeing you at your next service visit. Thank you
The dealership salesman didn’t know the features of the car we were trying to buy. Then, he tried to sell the car out from under us as I left to go get a check for the down payment! Next, the finance officer tried to sell us many items we didn’t want or need. He pressured us tremendously. Finally, four hours after all this drama, we finished. They delivered the car the next afternoon and it was dirty. They hadn’t filled it with gas, either. I called back to the dealership and my salesman was unavailable. Then, I had to make ... read more
Business response:
Our General Sales Manager has immediately addressed the customer's concerns as mentioned and has apologized for any miscommunication that she has experienced during her sales experience. Rest assured this was not our intention. We understand that she is not happy with her sales experience and we have contacted her on 7-19-21 to listen to and learn more about her frustrations. We are working to address all concerns to her satisfaction. Customer stated she appreciated the follow up call. Thank you
I purchased my 3rd BMW in September 2019 from Flow BMW in Winston Salem. (This purchase was a certified used bmw , first two were new) I purchased an with extended service and maintenance contract - so I thought at time with this car. My understanding at time of purchase, I had coverage for 50,000 miles from date of purchase and milage or 4 yrs. How was explaned to me. I found out in November 2020 my extended service and maintenance coverage ended at 50,000 miles not 50,000 mile from date of purchase. I spoke with GM in Nove... read more
Business response:
Our General Manager has spoken to the customer on 6/22/2021 to address his concerns and has apologized for any miscommunication that he has experienced during his service. We made a promise to him to honor his maintenance as he did not fully understand the coverage when he purchased the vehicle. We are going to honor that promise. We have made arrangements to schedule a pick up of his vehicle to do the maintenance and deliver it back to him when completed. We have agreed the concerns have been addressed and resolved.
Just purchased a car from Flow Mini in Winston Salem and couldn’t be more pleased. It was delivered to my door the next day, and is exactly what I had requested. They also offer a limited warranty on all cars they sell. Excellent customer service, and such a professional staff.
Business response:
Thank you for taking the time to share your feedback regarding your sales experience at Flow Mini of Winston Salem. We greatly appreciate your business and your kind sentiments.
Very disappointed in Flow Automotive. I was working with one of their internet sales persons for a week in Winston-Salem, NC, and finally found a car for my daughter and made an appointment to go see it after my workday. It was a 40 minute drive to their Flow Statesville NC location from where I lived. I get all the way there, and they tell me someone is just buying it as I'm there. I was like, wait, I had an appointment, and you even pulled the car up in front for me. What a normal auto business should do is take care of th... read more
Business response:
We are very sorry for the confusion when you attempted to purchase with us. We received two set appointments on the same car within twenty minutes of each other. The customer that bought the car was confirmed and when we went to confirm the second we found out the car was already pulled up front. We attempted to contact the second appointment but we could not because we had a bad phone number. We sent an email to try to get a hold of the customer and he never responded. Upon arrival, we offered the customer another vehicle b... read more
Took my Audi S6 to Flow Audi, in Charlottesville VA, for an oil and spark plug service on Wednesday, Oct. 21st. I received a call that afternoon that it would take 5 hours to complete. Thursday comes. No call. I call and leave a message (never returned). Friday morning, I showed up unannounced, like Michael Myers, and the consultant looked at me and said, "We're waiting on spark plugs." No apologies for no response. Very nonchalant, especially when he could've called me about this. The spark plugs were to arrive that morning... read more
Business response:
We have contacted the customer 11-02-20 to listen to his concerns. We understood his frustrations and have apologized for any miscommunication or inconvenience that he may have experienced. We have agreed his concerns have been addressed and resolved. Customer is happy.
Frequently asked questions about Flow Mazda of Charlottesville
How is Flow Mazda of Charlottesville rated?
Flow Mazda of Charlottesville has a 4.3 star rating with 465 reviews.
When is Flow Mazda of Charlottesville open?
Flow Mazda of Charlottesville is closed now. It will open at 9:00 a.m.
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