This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Flow Mazda of Charlottesville
- Car Dealers
- Charlottesville, VA
About this business
At Flow Mazda of Charlottesville, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Location details
1289 Stony Point Rd, Charlottesville, VA, 22911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible place to do business. I purchased my 2013 Nissan Altima in 2013. It came with the “family plan”. It’s now 2023 and I come to have oil change and tire rotation done for them to tell me that I am no longer on the family plan. How does that even make sense? I’ve always been on the “family plan” so why would I not be on it. EVERYTIME I come here for services I have issues with the “family plan”. They said I declined a service which is false information and the person who put the note in the system no longer works here a... read more
Business response:
We spoke to the customer on 7/18/23 to address her concerns. The customer's Family Plan was declined because she failed to perform all of the manufacturer's recommended services dated back to 2021 with Nissan. The Family Plan requires that all services be performed with Nissan in the recommended service intervals and this was not done. Unfortunately, there is nothing more that we can do. Thank you
My daughter had her VW Passat in for service at the Burlington North Carolina VW service center for a parasitic draw issue and brake problem. The vehicle was later returned to me with a $5,500.00 bill for issues that I did not have prior to bringing the vehicle in, and my brakes still didn't work. The diagnosis and claims in the 4 service advisory videos that the auto technician shared with me via the Flow service app were not consistent with what was actually wrong with the car; - There was low tire tread on all 4 tires, wh... read more
Business response:
Our Service Manager spoke to the customer on 6/5/23 to explain the authorized work that was completed. It was our understanding at this time that his vehicle concerns were resolved. When the vehicle initially came to us in May 2023 it was in poor condition appearing the vehicle had been sitting for a long period of time. Our technician performed a multipoint inspection and we determined the battery had only 6 volts so we had to jump start it. We then discovered the brake booster leaking vacuum audible into the cabin of the v... read more
On January 30, 2023, I brought my 2013 Mini Cooper S into the Flow Mini Dealership for it’s annual oil change and State Inspection. At their expense, I was given the “Flow World Class Inspection.” That inspection cost me $721.53 and would have been considerably more had I allowed them to do even more unnecessary service that they tried to sell me (replacing my Drive Bell with only 53,306 miles of the expected 100,000 life). On February 25, 2023 (a Saturday), I feared I had made a mistake (declining the extra service) when my... read more
Business response:
It is our understanding that we explained all the completed repairs in February including reviewing the video and Multi Point Inspection at which time, the customer agreed with those repairs and understood why they were necessary. We did not recommend replacing spark plugs because there were no codes or malfunctions. The manufacturer recommends spark plug replacements at 60K miles, which based on the mileage at that time was not due yet. It is normal for our service customers to have the opportunity to explore sales options ... read more
Had a great experience working with Abby V***** in Statesville. Her and her team were thoughtful in helping us understand costs and warranty options, test drive and take our time with decisions. She even had a great dinner recommendation. The facility is spotless and the service is fantastic. Thank you Abby!
Business response:
Thank you for your awesome customer feedback regarding your positive sales experience at Nissan Statesville. We strive to be the best and we are very grateful and appreciate you taking the time to share your rating with us.
Update on my previous review, as of 4/3/23 the General Manager of Flow Auto Mike P****** called me personally to let me know he has gotten involved with the current situation about the title and tags. He is working to resolve this issue and has since be able to get the title released and in route to him by tomorrow afternoon so that the title and tags process can begin. He has went over and beyond to compensate myself for all the trouble this has caused and been very transparent about the situation not making any excuses whi... read more
Business response:
Thank you for your positive feedback towards resolution.
I purchased a used 2018 GMC Terrain on January 14, 2023 from Flow Auto in Greensboro. Since then I have been given (3) 30 day tags and been told that Flow does not have the title in hand for the car that was sold to me so they have not been able to order me an official tag through the NC DMV. The Greensboro office ignored me and my calls for weeks until I finally had someone through the Winston-Salem finance office answer my call and look into the situation for me and give me answers. Then I found out there was still a lien ... read more
Business response:
Our management team spoke to the customer on 3/31/23 to apologize for the inconvenience. We are collaboratively working with her to address the tag concerns by offering alternate transportation until the DMV documentation is complete. Thank you
This was the first dealership where I didn't feel harassed, cheated, or annoyed. The salesman and manager were both pleasant. The warranty salesman didn't try to guilt me into purchasing a warranty. And, there were no excessive delays in the purchase process. This was the complete opposite experience than we had at ***** **********. Flow has earned our future business!
Business response:
Thank you for your positive feedback and the opportunity to earn your business. We strive to provide every customer with a truly exceptional experience every time. We greatly appreciate your business and it is our pleasure to earn your trust.
Took my Volvo 2012 XC 60 AWD into the Burlington location on 12/22 because a fan in the engine would not turn off once I turned the car off. Diagnosed as a cooling fan module. issue cost was almost $900 to repair. I agreed to the repair. The invoice stated that I would receive a video from the technician who performed the inspection. When I clicked on the link that also included. No video from technician. While driving vehicle on 12/28. The check engine light came on. Just passed inspection on 11/30. vehicle serviced on 12/2... read more
Business response:
Our Service Manager contacted the customer on 01/09/2023 leaving a detailed voice message to apologize for any inconvenience with our response time to address her concerns. We properly diagnosed the customer's car as needing a catalytic converter by the code her car has. We also explained that her car may have different codes if the oxygen sensors were the problem. As an act of courtesy, we are willing to do another diagnosis free of charge to recheck the car should the light come back on. We are waiting for the customer to ... read more
Thank you for doing a great job on my Mazda CX-9 repairs. You went over and beyond my expectations and Ashleigh is a wonderful representative for your service department! Thank you all! Marie H.
Business response:
Thank you for sharing your wonderful experience with us. We are delighted that we exceeded your expectations. We greatly appreciate your feedback and your continued business.
Frequently asked questions about Flow Mazda of Charlottesville
How is Flow Mazda of Charlottesville rated?
Flow Mazda of Charlottesville has a 4.3 star rating with 465 reviews.
When is Flow Mazda of Charlottesville open?
Flow Mazda of Charlottesville is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com