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Flow Mazda of Charlottesville
- Car Dealers
- Charlottesville, VA
About this business
At Flow Mazda of Charlottesville, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Location details
1289 Stony Point Rd, Charlottesville, VA, 22911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Flow Toyota engaged in a classic "bait and switch" I found a used Honda Accord on Flow's website that was a "great deal" according to CarFax, a couple thousand below KellyBlueBuck. So I texted a request to schedule a test drive. The response was "what about the Accord caught your attention?" When I reiterated that I wanted to schedule a test drive, the response was "this vehicle isnt being sold" ... but "we have a lot in that price range and mileage." The last statement wasnt even true, as there was nothing else remotely wit... read more
Business response:
Our Sales Manager communicated with the customer via text on 11/22/23 to apologize for any inconvenience and offered to help locate another suitable vehicle. We made a mistake by adding the vehicle to our website and removed the advertisement promptly. We discovered the vehicle has a CVT transmission issue and we must repair it before the vehicle can be sold. Thank you
I brought my vehicle to Flow three different times for an oil leak we knew we had for warranty work since we only have 30k miles on the vehicle. All. Three times within 30 mins of dropping the vehicle off we got a call saying they couldn’t find the leak and saw “oil spillage” from the last oil change, which the “spillage” was the leak. The third and final time bringing my vehicle here I got the same call they couldn’t find a leak and after going off on the service advisor about the leak they magically find the leak 5 mins af... read more
Business response:
We would never try to take advantage of a customer. We contacted the customer on 11/13/23 but he refused to talk to us. Unfortunately, we were not able to verify an oil leak on the customer's vehicle after three repeat attempts. We provided videos from our technician and explained this feedback to the customer to build trust and transparency. We added dye to the system and checked it twice, afterwards the customer drove the vehicle and returned it. On this last service visit, we still could not verify an oil leak and shared ... read more
I know that the sales people do not respect your wishes when you directly and immediately tell them you don’t want to be hounded by them in any capacity.
Business response:
We interacted with a different customer with the same last name when the initial sales inquiry came through. We requested trade in information afterwards and the current customer spoke to a manager. We apologize for any inconvenience and have since marked the file inactive and ceased communication. Thank you
If I could remove all the stars on this post I would. This is the worst dealership I have ever been to. First time I paid $369.95 to fix the front end assist. Two days later the light came back on. Schedule an 2ndappt at 2 pm Oct 13th. Waited 30 mins. Someone came out to quote me on a vehicle that wasn't mine. I was told the information was fixed. My car needed a recalibration which will take 4 hours. I scheduled an appt for Oct 10/18/23 at 7:30 am the first appt of the morning. I called 10/17/23 to verify the cost of the fi... read more
Business response:
Our Service Manager spoke to the customer on 10/20/23 to listen to her concerns and apologized for the mishaps with her service appointments. We agreed to work together to address her vehicle concerns within the next two - three weeks when she returns from her trip. Thank you
Date: October 10, 2023 Customer: ***** ****** My Belief ("This company owes me money, and refuses to pay-back what is honestly owed"): Flow Automotive does not abide by their values stated in their Mission Statement. A long-term customer of Flow Automotive since the year 1999; I have found this Car Dealership to operate in dishonest activities when it comes to selling new and used cars. Several occasions I have discovered where Flow Automotive located on Stratford Road in Winston-Salem, NC has overcharged me in the sale of m... read more
Business response:
Our management team has spoken to the customer multiple times to explain and apologize for the error made in the paperwork. We have offered the customer more than the error plus interest but the customer has refused to accept this offer. Our offer still stands and we encourage the customer to accept it.
FLOW Audi/VW of Asheville should be ranked 1/10 of a star. They charge two-and-a-half times for repairs compared to all other repair shops; they charge a huge "diagnostic fee" and then increase it over the quoted amount; their prices for parts are twice as high as most other repair shops. I was quoted a $900 diagnostic fee by a service representative. After four days, during which I called three times and left messages that she never returned, I called again the following Monday, only to learn that "Friday was her last day."... read more
I took my vehicle into flow auto body to have an estimate. I was told it would take one to two days and I would get an email. I waited five days and called back. I was told it will be another one to two days. Again no response, With this phone call I was told I would get a call back which never happened. It’s now two weeks since I was in to get my estimate with no response. I took my vehicle to a competitor and had an estimate within 15 minutes. I would not recommend this business to anyone.
Business response:
We sincerely apologize for the delay in responding to you to provide a body shop estimate. Unfortunately, we are extremely understaffed at this time and we are working to improve our team size each day. We left a voice message for you on 8/11/23 and we are willing to provide an estimate if you would like we can email a quote to you. Thank you
We had to bring our VW Jetta in for an urgent issue with the steering column. They provided estimate of that, but also of “other items that should be done”. Luckily, I declined those extras, because when I got the car back and took it to my regular mechanic (and looked at the small things to complete like lights, etc) there were 6 items they simply made up! Lights that were fine or didn’t even EXIST for the car (there are NO daytime running lights, yet they quoted 150.00 to replace both???), timing belt when there is a serpe... read more
Business response:
Our Service Manager emailed the customer on 7/27/23 to request information to help clarify her concerns. We determined the vehicle information was under a different name in our system. We apologize for any inconvenience and we agreed to set up an appointment to personally review each of the items on the repair order with her as soon as possible to address her concerns. Thank you
FLOW NISSAN OF FAYETTEVILLE NC TOOK $11,000,00 iIN CASH FROM ME. WENT TO FLOW NISSAN AND WANTED A GUN METAL NISSAN PATHFINDER PLATIUM AND MR. B******* TALKED ME INTO BUYING A ROCK CREEK PATHFINDER THAT HAD 77 MILES BECAUSE I WAS TOLD THEY ONLY HAD A BLACK AND WHITE PATHFINDER IN WHICH I HAD BEFORE. I WANTED THE GUN METAL PATHFINDER PLATIUM 2023. SO FINALLY I TOOK A TEST DRIVE AROUND THE NISSAN PARKING LOT, MR. B******* DID NOT LET ME TAKE IT OFF THE LOT. I DID NOT KNOW I HAD BOUGHT A USED CAR FOR $42,000.00. I WAS TOLD BY ON... read more
Business response:
Our corporate office spoke to the customer on 7/24/23 to acknowledge her concerns and apologized because she felt she had a disappointing experience at Flow Nissan of Fayetteville. We explained how we applied the $11,000 down payment to her new vehicle, which lowered her amount financed. The customer stated that she understood and thanked me for the phone call to listen to her concerns. Thank you
Frequently asked questions about Flow Mazda of Charlottesville
How is Flow Mazda of Charlottesville rated?
Flow Mazda of Charlottesville has a 4.3 star rating with 465 reviews.
When is Flow Mazda of Charlottesville open?
Flow Mazda of Charlottesville is closed now. It will open at 9:00 a.m.
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