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Flow Mazda of Charlottesville
- Car Dealers
- Charlottesville, VA
About this business
At Flow Mazda of Charlottesville, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Location details
1289 Stony Point Rd, Charlottesville, VA, 22911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Flow Acura did a good job replacing my MDX windshield
Business response:
Thank you for sharing your wonderful experience with us. We greatly appreciate your feedback and your continued business.
Purchased a vehicle on 7/1/22. on several occasions told them I had not received my loan statement, that was due 8/15/22. On 8/10 finally got a number to loan company they said I didn't owe them anything. Flow finally realized they totally messed up my loan and warranty paperwork. They had me write them a check for my first payment so it would not be late. Now 13 days later payment is late I'm out the payment amount. Flow won't return my calls voice mail - mail box full. Should have left it at free car, loan company said I d... read more
Business response:
Our General Manager spoke to the customer on 8/26/22 to apologize for the lack of communication and any inconvenience we may have caused. We collected the amount in error and will be refunding and personally delivering a check to the customer on Monday 8/29/22 along with a $100.00 VISA card for customer satisfaction. Thank you
fraudulent auto body shop My wife got hit in the side of her car. The other party ran the stop sign. It struct the car on the passenger side fender panel and damage went all the way to the rear quarter panel. When the accident first happened the insurance adjuster told us to download the app and make a claim. Claim ended up being $8,837.77 in damages. So we took it to Flow Audi luxury paint and body. 425 Silas Creek Pkwy, Winston-Salem, NC 27127. They are initial estimate was $12,689.61. I thought it was too high. Zack C** s... read more
Business response:
Our Service Director spoke to the customer on 7/14/22 to apologize for the poor experience with the body shop representative and addressed his concerns via email. The body shop estimate was given based on the visual inspection of the vehicle and we did not charge the customer because the insurance company determined the vehicle was a total loss. Thank you
Took my car to Flow Body shop on Peter's Creek on 6/3 after a minor accident that cracked my bumper. They took pics, said they sent to my insurance and would let me know when parts came in. Brittany called 7/2 and asked us to drop it off 7/5, parts were in. My estimate showed 3 days for repairs. I borrowed a vehicle to commute to work while my car was in the shop. I was CC'd in emails between the shop & insurance company. Every response to an update request was met with "waiting for parts" or "waiting for supplement snap she... read more
Business response:
We spoke to the customer and her husband on 7/25/22 to apologize for the delay and lack of communication while the vehicle was in the body shop. We have confirmed all parts are in and the vehicle should be ready tomorrow. The customers appreciated the call to listen to their concerns. Thank you
My primary issue is with the value/quality of service received in relation to the amount that I paid for the service. I dropped my VW Passat for an "engine light" issue with the Winston-Salem VW service department on May 12, 2022. On May 13, I was notified that it would cost $1859 to cover the costs of the replacement parts and labor and it would take care of the issue. I authorized the repairs. On May 16, I was notified that the parts had arrived and the work would start on the car. On May 17, I called to find out what was ... read more
Business response:
Our Service Director spoke to the customer on 5/20/2022 to apologize for any inconvenience we have caused. The customer informed us that he sold the vehicle and we agreed to refund him for services rendered that did not resolve the issue. The customer was very pleased with our prompt response and satisfied with this feedback. The refund will be mailed within the next 10 - 12 business days. Thank you
They charge me close to $850.00 to put a starter on my 2013 GMC Yukon Denali, then had the nerve to tell me I was the only one to ever complaint. Over charged and poor customer services. Im never going back there again.
Business response:
We spoke to the customer on 5/2/22 to apologize for failing to credit him back for the diagnostic fee. To resolve the matter, we will mail the refund check within the next 7 - 10 business days. Customer appreciated the call and accepted the resolution. Thank you
Do not recommend at all! They told us they wanted to buy our vehicle (2017 Honda Accord) for $23,000. Not one employee but two different employees from flow Honda blowed my phone up to make sure we were coming in a certain day so they could buy it. When I arrive on that certain day I speak with someone and tell them I have an appointment to sale my car for $23,000. He looks at the vehicle and drives it and tells me he will give $19,000. His only explanation is that another employee clicked the wrong button when looking up th... read more
Business response:
Our General Sales Manager spoke with the customer on Saturday to apologize for the confusion with the experience. At which time, we acknowledged a mistake was made and showed the customer a printout with the vehicle being listed as a hybrid engine instead of a gas engine, which affects the value of the offer to purchase. We attempted to contact the customer multiple times since then to apologize but we have been unable to reach him. Should the customer wish to discuss this further, please call the General Sales Manager direc... read more
My father and I went to flow Honda to purchase a car for my son I had found on line and spoke with someone evening before and the morning before we left about the specific car we wanted to see , it was around a hour and a half for us to get there and I was told both times car would be ready at lunch for us to see and test drive, we arrived and they brought a totally different car around and I pointed it out and then was told it would be ready in a hour or two and then told to come back four hours later at 4 , we just waited ... read more
Business response:
We spoke to the customer on 1/4/22 to apologize for the delay in sending the check and verified the mailing address. The customer understands the check was mailed on 1/3/22 and should arrive within 7 - 10 business days. She was very understanding and appreciated the phone call to address her concerns. Thank you
I had my 2015 chevy Suburban go to Flow auto services center at 1400 S Stratford rd, Winston Salem, NC 27103 for oil chance only. No check engine light was on when I drop vehicle off and no other problems. So I waited about one hour for the chance.They said your vehicle is really ******. I jump into my truck heading home and not even 10 mins leaving the dealership my check engine light comes on so I called Andy up who check me in at the dealership and told him my check engine light just came on what did you guys do to my tru... read more
Business response:
Our Service Advisor explained to the customer that an oil change is not related to a catalytic converter failure nor an issue with a remote starter. We scanned code P0420 to determine the catalytic converter failure, which affects the vehicle's exhaust system. We cleared the code and it came back on. The current vehicle concerns are completely unrelated to an oil change. There were no prior repair services performed with us therefore we are not responsible for repairs performed prior to the customer visiting us for an oil ch... read more
Frequently asked questions about Flow Mazda of Charlottesville
How is Flow Mazda of Charlottesville rated?
Flow Mazda of Charlottesville has a 4.3 star rating with 465 reviews.
When is Flow Mazda of Charlottesville open?
Flow Mazda of Charlottesville is closed now. It will open at 9:00 a.m.
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