This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Flow Automotive Companies
- Auto Repair
- Winston-Salem, NC
About this business
Location details
1425 Plaza Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed in Flow Automotive. I was working with one of their internet sales persons for a week in Winston-Salem, NC, and finally found a car for my daughter and made an appointment to go see it after my workday. It was a 40 minute drive to their Flow Statesville NC location from where I lived. I get all the way there, and they tell me someone is just buying it as I'm there. I was like, wait, I had an appointment, and you even pulled the car up in front for me. What a normal auto business should do is take care of th... read more
Business response:
We are very sorry for the confusion when you attempted to purchase with us. We received two set appointments on the same car within twenty minutes of each other. The customer that bought the car was confirmed and when we went to confirm the second we found out the car was already pulled up front. We attempted to contact the second appointment but we could not because we had a bad phone number. We sent an email to try to get a hold of the customer and he never responded. Upon arrival, we offered the customer another vehicle b... read more
Very disappointed in Flow Automotive. I was working with one of their internet sales persons for a week in Winston-Salem, NC, and finally found a car for my daughter and made an appointment to go see it after my workday. It was a 40 minute drive to their Flow Statesville NC location from where I lived. I get all the way there, and they tell me someone is just buying it as I'm there. I was like, wait, I had an appointment, and you even pulled the car up in front for me. What a normal auto business should do is take care of th... read more
Business response:
We are very sorry for the confusion when you attempted to purchase with us. We received two set appointments on the same car within twenty minutes of each other. The customer that bought the car was confirmed and when we went to confirm the second we found out the car was already pulled up front. We attempted to contact the second appointment but we could not because we had a bad phone number. We sent an email to try to get a hold of the customer and he never responded. Upon arrival, we offered the customer another vehicle b... read more
Took my Audi S6 to Flow Audi, in Charlottesville VA, for an oil and spark plug service on Wednesday, Oct. 21st. I received a call that afternoon that it would take 5 hours to complete. Thursday comes. No call. I call and leave a message (never returned). Friday morning, I showed up unannounced, like Michael Myers, and the consultant looked at me and said, "We're waiting on spark plugs." No apologies for no response. Very nonchalant, especially when he could've called me about this. The spark plugs were to arrive that morning... read more
Best customer service I’ve received from any business in recent years. Flow Mini-Winston-Salem, NC is my favorite auto dealership. 10+ ***** ******
Business response:
Thank you for your wonderful feedback about your experience at Flow Mini Winston-Salem. We are committed to delivering a truly exceptional experience to every customer every time. Your positive review is greatly appreciated.
bought an auto on your web site using quick buy. It was confirmed and I entered my insurance info, title info, drivers license info etc thatthe site said would save a lot of time. Scheduled pick up time and date. Payed your no haggle price that was quoted at quick buy. Next morning get a call saying that the sales manager said the car was already sold. Not a good way to run a business.
Business response:
We apologize to Mr. *****. This was a process breakdown at our store and the vehicle of interest should have been marked as sold prior to Mr. *****'s transaction. This is definitely our mistake and not the level of service that we hope to provide. We are addressing this with our team and hope that Mr. ***** will accept our apology.
Flow Nissan of Fayetteville’s service department destroyed the interior of my 2 month old vehicle and will not replace it despite over $2000 worth of damage that they have already repaired and another over $3000 of estimated current damages that they have yet to address. I have spoken to their GM, and two people at corporate who all are saying that the damage will be covered by the warranty- it is not! I have asked repeatedly to have the vehicle replaced as it was brand new, has thousands of dollars in damage, and there will... read more
My elderly mother purchased a gm certified preowned car, from Flow GM of Winston Salem NC and was told that they would replace key fob that the dealership misplaced. As a certified pre-owned car, the dealership MUST provide ALL original equipment in working order, according to GM standards. Since she lives over an ;hour away out of town, the salesman told her they could come to her and make key fob. Car also had to have battery replaced, and therefore had to be reinspected. My mother had to take car to GM dealership in her h... read more
Business response:
Our Sales Manager has spoken to the customer's daughter and the customer to apologize for any confusion or miscommunication during her mother's vehicle purchase at Flow GMC of Winston Salem. We have replaced the key fob and the vehicle is being delivered to the customer 7-29-20. At this time, we are awaiting to receive the receipt for the N.C. State Inspection to reimburse the customer. We trust this feedback is sufficient to consider this matter addressed and resolved.
Flow GMC experience On May 3, 2019 I went to Flow GMC, 1205 Bridford Parkway Greensboro and purchased a 2015 Yukon Denali with 68,000 miles. Driving home that afternoon, the check engine light came on. They picked up and fixed, said it was some sort of sensor. Driver’s side running boards were only intermittently going up and down with opening of the doors. I started taking it to the dealership in August to get them fixed. After 3 visits there, they told me it would be covered under warranty to fix once parts were available ... read more
Business response:
Our Service Director has an appointment scheduled 7/28/20 at 11:30 am with a loaner to address her vehicle concerns and they are working toward a resolution. We are thankful this was brought to our attention and appreciate our customer's willingness to meet with us.
Amazing care for me as a potential buyer, but no surprise with the amazing reviews that I found and the dedication to serving their clients from the top down. We personally worked with Randy S*****, and he was so patient and worked to make the deal happen. One thing to know, and this is not bad, but there is really no negotiating there. If all dealers did this life would be much easier, but it is good to know since so many don't give you the prices straight. Randy was honest, patient, and funny. Flow you lived up to all your... read more
Business response:
Thank you so much for letting us know about your experience. I have passed your review on to the team at Flow Toyota. Please let us know if there is anything with which we may assist in the future!
Frequently asked questions about Flow Automotive Companies
How is Flow Automotive Companies rated?
Flow Automotive Companies has a 1.6 star rating with 110 reviews.
When is Flow Automotive Companies open?
Flow Automotive Companies is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com