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Flow Automotive Companies
- Auto Repair
- Winston-Salem, NC
About this business
Location details
1425 Plaza Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Current Employee of Flow. Just wanna say working here has not been the best experience. GM's have their children working for them causing severe nepotism in the work place, complaints and problems aren't handled in any sort of way, and favoritism is running RAMPANT.
After an extraordinarily horrible experience over the past two years with CarMax, working with ****** at Flow Honda was refreshingly relaxing. I went in completely overwhelmed and exhausted and she spent the whole day with me test driving certified pre owned Hondas and found me the perfect car. They dealt with EVERYTHING re: trading in my horrible Jeep back to CarMax, everything at the bank, everything with the new loan at my bank, etc. I got a *********************************************************************************... read more
Business response:
Thank you for sharing your wonderful experience with us. We are delighted that we exceeded your expectations. We greatly appreciate your feedback and your continued business.
I am so totally frustrated with the service at this dealership. FLOW Acura was paid to fix my car, they put it on a diagnostic, and stated, "It needed a hatch assembly." When I picked up my car it was doing the exact thing they had been paid to fix. The initial problem with the car was that my hatch would not open at times. I have been back and forth with the dealership over the fact my hatch still will not open. I have had to have a loaner vehicle and the inconvenience of dropping off my car a dozen times--I have had to dro... read more
Business response:
We understand the customer's frustrations with the intermittent hatch issues. We followed the proper service process to diagnose the issue and provided the customer with alternate transportation while her vehicle was in our care. There is a 12 month/12000 mile warranty on parts and labor to address the vehicle's concerns. The customer is the third owner of this vehicle, which is out of warranty and has ***** miles on it. We have also reached out to Acura techline for assistance and they have determined the vehicle is operati... read more
I was reached out to by a ********************* representative about my issue. They blame the issue on "miscommunication." They have a disclaimer on when you call them that the call is recorded for quality assurance training. Literally listen to my phone call then explaining that I have no heat and I want that information relayed to the technician when I called YESTERDAY 03/18/24. I also told the guy who sits at the middle desk wearing his multiple class rings that I have no heat in my car when I went to ask how we are going... read more
Business response:
We spoke to the customer on 3/19/24 to address his concerns and apologized for any inconvenience and miscommunication with his service visit. We have explained to the customer that we addressed the concerns regarding a coolant leak because there was no mention of not having any heat. The work performed is covered by a 12 month or ****** mile warranty, whichever comes first for services rendered. As an act of good faith, we offered the customer 15% off if choses to do the additional work on his vehicle. The customer declined ... read more
I just bought my new car from them, they were very nice and listened to everything I said, I told the finance person where I needed the final price to be and he got it there. I actually bought a car that was in transit, so I drove one just like it that was on the lot. The salesman was very nice, so was the sales manager and the financial person. It was the best experience I have ever had as for as buying a car. Would definitely go back again. They even delivered my car to me.
Business response:
Thank you for sharing your wonderful experience with us. We are delighted that we exceeded your expectations. We greatly appreciate your feedback and your continued business.
I has a very goid experience until my health became a problem and needed to see if I could have any options to kep m vehicle. They were really nice because I pay 24 interest. The vehicle had 131,000 miles now it has 151,000 and no one will refinance it do to its age and mileage. I called them to see if they can help because the lender told me to and the gentleman was rude and said you can bring it back. I need it for work. They sureno how to lo e you when you are buying. Never recommend them
Business response:
Our Sales Manager left a voice message for the customer on 2/12/24 but our phone call has not been returned yet. We want to explore what options may be available to offer assistance. Thank you
I took my GMC Terrain there multiple times to have my backup camera fixed. They were never able to do that. I took it to them when my air conditioner wasn't cooling. They charged $180 for diagnostics, keep it two days and told me I had the economy on which prevented full cooling. Took it to local repair. It was a deflector that needed replacement. Most terrible service.
Business response:
We apologize for not meeting your service expectations. Our records indicate we addressed the back up camera concern on 12/11/2020 and we were unable to duplicate the concern. We saw the vehicle again on 3/31/2023 to address the air flow issue to diagnose the A/C issue. No further work was authorized to fix the air conditioner issue. Thank you
I stay. 45 minutes from Flow Nissan of Fayetteville. It took them 3 hours to do a oil and filter change. I had to go home in the dark alone.
Business response:
Our Service Manager spoke to the customer on 12/14/23 to listen to her concerns and apologized for not meeting her time expectations. We agreed for future visits that we would provide updates to improve on time and set clear expectations. The customer was very understanding and plans to return to us for future service. Thank you
Took my Audi in for its first oil change with an appointment, only took them 2 and a half hours to change the oil. Not sure why and it was only an oil change.
Business response:
We apologize for not meeting your time expectations for your first service with us. Our goal is to provide our customers with a world class experience that includes more than an oil change. Every service include a multipoint inspection, video and a courtesy car wash which accounts for how the service time is spent. We strive to deliver these services typically within less than two hours for the entire service visit. We will review with our staff how the service process works to set clear time expectations for future service ... read more
Frequently asked questions about Flow Automotive Companies
How is Flow Automotive Companies rated?
Flow Automotive Companies has a 1.6 star rating with 110 reviews.
When is Flow Automotive Companies open?
Flow Automotive Companies is open now. It will close at 5:00 p.m.
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