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Flow Automotive Companies
- Auto Repair
- Winston-Salem, NC
About this business
Location details
1425 Plaza Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think it was about a year ago when my 2006 525i had an electrical problem with the instrument panel. The tachometer and speedometer needles flipped around erratically and the panel would go completely blank. The mechanic recommended a particular repair, which I authorized. When I got the car back, it had not been fixed. I took the car back, and received an email where the mechanic said, "Let's start with . . . .." I called the service rep and asked him to have the codes checked and find out what actually needed to be done.... read more
Business response:
Our General Manager has met with Mr. *******to discuss his concerns and they are working toward a resolution. We are thankful this was brought to our attention and appreciate Mr. *******'s willingness to meet with us.
Audi of Charlottesville performed the 35k service on our Q5. Service manager kept us up to date with texts and car was serviced, washed and ready as promised. Purchased car at this dealership and they always have delivered excellent service.
****FRAUD ALERT***** Hello all, I am hoping whoever is reading this review, read till the end and apologies ahead for it being too long. But, we all rely on the reviews and it’s time for me to pay back to the community. So, I was in the process of buying a new car as my current leased vehicle was set to expire in three months. Naturally, I talked to few dealers locally and some distance away, and after spending hours on the phone/emails/texts etc. I decided to purchase the vehicle from FLOW AUDI OF GREENSBORO, NC on 3/18/202... read more
Having a major problem with trying to have cooperation between Flow Toyota in Statesville NC and the ********* ****** finance company. I have not been able to get any satisfaction from either. I leased another new Toyota Corolla.. and turned in my old one. Unfortunately, I paid early the lease payment on the old one. Now I cannot get any satisfaction to receive back the $249 payment. Please be aware of dealing with ********* ****** Finance..and I have been skeptical of how little Toyota Statesville has done for a loyal custo... read more
Business response:
We have corrected this concern last week. His check cleared the bank on 03/05/20. We got the payoff on 02/08/20. The payoff was correct. We did pay $40 extra dollars that he will get back. We also set up a $100.00 credit in service for his inconvenience. We have spoken to Mr. ****to address and resolve his concerns and he is fine with this.
Flow VW Winston Salem Today’s is a joyous day as I have finally sold the most disappointing car i have ever owned. I am 62 so the number of cars is 20 plus . The service and creditability at the dealership would upset anyone who bought a car here. Everything from inexperienced techs to managers who take no ownership in making things right when things go terribly wrong. A few notes I bought a brand new Tiguan ( 2018) with all the trim upgrades Immediately we had a recall on the LED lights and it took 7 months to fix The winds... read more
Business response:
Please be advised the General Manager of the store has contacted the customer to address and resolve his concerns. Please let us know should you require anything further. Thank you
Been trying for several days to get a quote on a specific truck they have in inventory. I specifically requested that the out the door quote be email to me as I frequently travel around the country and don't have time nor the inclination to yammer on the phone playing the sales game. I have yet to receive such quote, but I have received numerous phone calls, a text message asking if they could text me, and a couple of emails beating around the bush but not providing me the quote. As customer it seems this would be easy, you ... read more
Business response:
Mr. ****, we are sorry to hear of your concern. You submitted information to our system at 9:27PM on January 19th and we replied with a price on January 20th at 9:45AM. We have record of an email sent to ****************** on January 20 (the day before this review was posted) providing the customer with our ePrice on a 2020 Subaru Ascent. If this is not in your spam folder or you prefer us to use a different address to contact you with the ePrice, please let us know. Thank you.
One star is too much. Do not order parts from FLOW or GMPARTSDIRECT.COM They do not respond to customer inquiries regarding late or delayed shipments and in fact probably make most of their profit from charging ridiculous restocking fees of 30% for parts that in some cases have not even shipped yet. They do not respond to email or 'tickets' on the order desk. Even though they admit they did not respond to cancellation requests, they still ship even as they are discussing with you that you no longer need the parts, and have g... read more
A waste of time. There is no response, no phones get answered, no emails get answered and filling out the service tickets is useless....in short, there is no customer service, at all. I waited over 30 days and received no response from this business on a large parts order and did not get any response after multiple emails, phone calls, and voice mails. if you have a pending order, I would recommend cancelling immediately. If you have another choice, shop elsewhere. I would give give them a zero stars rating, but this system ... read more
Do not order from GMPartsDirect! (ran by Flow Automotive). Terrible/confusing policies and absolutely horrible customer service. I ordered a few parts for my Corvette, after waiting 2 weeks and not having the items even shipped, I emailed to cancel the order. They charged me a 35% restocking fee (about $60) on the parts that they never even shipped to me! I asked politely and argued my point that the wait time has been ridiculous and that it was my reasoning for cancelling. They absolutely would not budge.
Frequently asked questions about Flow Automotive Companies
How is Flow Automotive Companies rated?
Flow Automotive Companies has a 1.6 star rating with 110 reviews.
When is Flow Automotive Companies open?
Flow Automotive Companies is open now. It will close at 5:00 p.m.
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