This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Flow Automotive Companies
- Auto Repair
- Winston-Salem, NC
About this business
Location details
1425 Plaza Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I must agree with others who feel one star is too much. This outfit in Charlottesville has upset me greatly. Recently I purchased a used Rav 4 putting $6000 down of my own money and borrowing the rest with the VA Credit Union. Though I wanted lesser loan I was told by them that I MUST sign for a 60 month loan. They assured me that I could pay it off earlier. They had me sign so many papers that I felt I was giving my life away! Some of the papers I questioned as they said basically that I couldn't sue them if something went ... read more
I ordered shocks for my wife car based on entering her cars info on their website and the picture it showed. What arrived did not mach the picture. I requested a Return Authorization 3 different times and received nothing.
Business response:
We are sending a prepaid return label and will issue a full refund once the return is received. We apologize for the inconvenience.
I ordered shocks for my wife car based on entering her cars info on their website and the picture it showed. What arrived did not mach the picture. I requested a Return Authorization 3 different times and received nothing.
These guys are great. Work done right the first time and you get your car back cleaner than you left it!
Business response:
Mr. ******, Thank you for your review and for the opportunity to continue earning your business!
Service was excellent. Service representative was very pleasant and helpful.
Business response:
Mr. *******, We appreciate your willingness to provide a review of our service. Please let us know how we may continue to provide for your ongoing service needs. Thank you!
This company doesn’t deserve even one star. I brought my Jetta in for an inspection and was there for 8 hours. Was charged $739.50 and left without an inspection. This was a car computer error or OBD code problem for emissions control. The internet is flooded with information about this problem with Jettas, yet this dealership denied they knew anything about it. In the end the caused more problems with the computer and my car now has a fatal error message and is destroyed by their bad mechanics. DO NOT GO TO THIS DEALERSHIP!... read more
Business response:
We have addressed this issue with the customer's credit card company, the North Carolina Department of Justice and now small claims court. Every one of them has found in our favor. We have not seen this vehicle since October 2018. The customer came to us for the first and only time in October 2018 with an Internet diagnosis. The vehicle presented three codes and we attempted to address all three codes and the customer approved the work. We discounted our work and informed the customer that the vehicle would require more time... read more
I've had nothing but terrible experiences with their service department. They either do not properly repair the car or they break something else during the repair. Do not expect them to make it right...just go somewhere else. Here is some detail on my last experience - a piece of debris flew off a truck and hit the front bumper of my car, damaging the paint, front tow hitch cover, and parking sensors. I took it to flow for repairs, which cost over $3000. A couple of days after I had the car back, the "belly pan" randomly fal... read more
Business response:
We have no excuse for the level of service provided to this customer and our General Manager has spoken with the customer to offer our sincere apology. We understand the customer's loss of confidence in us and take full responsibility. We can only hope for a future opportunity to potentially earn the trust of this valued customer.
I have used Flow Toyota Collision Center twice. Both time they took way to long to fix my car. This last time they promised me that they would start on the car as soon as the part came in. Two weeks and 2 day later they promised me that the car would be done "tomorrow with out fail". Well it wasn't done. They can not live up to there promises. The previous repair took one month and 3 days! To top it all off there is no communication during the service and it is very hard to get in touch with them. I will be going somewhere e... read more
Business response:
Ms. ******, I am sorry to hear of your experience and have reached out to you personally in the hopes of offering a remedy. We are thankful for your business and your review is offering us an opportunity to improve. I look forward to speaking with you. - Todd H******, General Manager at Flow Toyota
I drove to Fayetteville to get my car diagnosed 25 March. I had explained what had been previously done so when the person came out to tell me I needed a MAF and software update since they do not have any history on the car. I told him that sound like what I just had done in Fayetteville. He said no this is something different and the cost was going to be 880.36. So I said let me take this back to my person who has been working on my car since 2013. So, when I returned to Fayetteville my mechanic said we just did that they d... read more
Business response:
Dear Ms. ***********, We are sorry to hear you were dissatisfied with your visit to our Land Rover store in Greensboro. You asked that we diagnose your vehicle due to a check engine light. The vehicle gave us the code to repair the mass air meter which we explained to you and quoted the price for the repair. We have no idea why your mechanic would disagree with the code that was presented by your vehicle. We wish you the best with your future repairs.
Frequently asked questions about Flow Automotive Companies
How is Flow Automotive Companies rated?
Flow Automotive Companies has a 1.6 star rating with 110 reviews.
When is Flow Automotive Companies open?
Flow Automotive Companies is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com