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Flow Automotive Companies
- Auto Repair
- Winston-Salem, NC
About this business
Location details
1425 Plaza Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I HATE HONDA’S SERVICE DEPT!!! Don’t even waste your time or money there! Buy somewhere else because when you need their service dept... they suck. They are simply the WORSE! Worse customer service! Some won’t even knowledge you. They stare at their computers just so they don’t make eye contact with you!!! How does one guy tell me it’s going to take an hour for an oil change and then here comes Mr. “I’m the man” and says “at this time of the day, you are going to have to leave it all day”. It’s 8am!!!! What do you mean at th... read more
Business response:
Dear *******, I am sorry for your experience at our service department. It is obvious that we failed during your visit. We have made many improvements since your visit and would like to offer you a free oil change due to your prior experience. Please call me at ************and allow me to personally make your appointment. Sincerely, Brian N******, General Manager of Flow Honda Winston-Salem.
Purchased 2 vehicles from Flow. Unfortunately Flow is one of the few VW certified places to get one's car repaired. Recent repair - that was for an issue that apparently s/h been fixed during warranty cost serious amount of money. They did nothing to assume cost of the repair even though it was a vehicle defect. Attempted to get in touch with Service Manager and Manager of store - useless - numerous calls, several emails no response. Service Manager finally spoke to me and told me that $800 repairs were to expected on vehicl... read more
This review is for Flow Volkswagen of Winston-Salem located at the indicated address for this page. If I were to write this review five months ago, I could have easily given this company over four stars. However, the past four months involving myself, this dealership and my 2012 VW Passat have all but ruined any kind of respect or trust I once had for Flow Volkswagen or any Flow branch for that matter. Late July of 2017, my wife and I purchased a 2012 VW Passat 2.5L SEL from the Flow Used Vehicle lot located directly next to... read more
Business response:
Mr. *******- thank you for the feedback. I am assuming this is the same concern that you posted to our Facebook account as well. After research I see where the service team did try to assist with the repair costs. Having a vehicle age and items fail is never an easy thing deal with. If you would like to chat and review your options again I will be happy to do that. Thanks Alex
In truth this dealership does not even deserve one star I recently purchased my prior leased vehicle there it's been 2 months and I'm still waiting on my tags they've issued me two temporary tags which I had to request and go out of my way to receive no one's been in touch with me about the process of my permanent tags I've been chasing people down for the last two months have made multiple phone calls spoke to so many people and yet I'm still being jerked around and no definite answer all they do is give excuses they don't ... read more
This dealership is not trustworthy. Looking at a 2010 used Prius, was shown a CarFax report that said the car had no damage. Upon taking the vehicle to a private mechanic, it was found that the car had in fact been involved in an accident and repainted. We were also told that the there was 120 point inspection done on the car. The private mechanic found a plastic under body guard which had been reattached with duct tape. Confronting the salesperson with these facts he replied "this is not the first time something like this h... read more
Stay clear of this business. When I went to pick up car they never asked me for my down payment, I had to remind them, they never asked for keys to trade in car I had to remind them. I leased a car they never transferred the insurance to the new car. I needed the plates transferred to new car had no registration for 6 weeks, they sat on the paper work I spoke with salesman, Finance person, sales manager, and general manager they never apologized or offered any help. They never were in touch with me to update me. They are awf... read more
Bought a used suv this month from Flow GMC, after the test drive Nick showed me the message center buttons & it said it needed an oil change. He assured me one was done on it since it had been on the lot 3 months. He didn't bother to clear the message, find someone else to or google it the unnecessary 4 hours I was there. Funny it was inspected there when they took it as a trade in & I still had to top off the fluids, the washer fluid was bone dry and the driver side wiper spray nozzle doesn't work. The carfax says nothing a... read more
tried ordering from GMpartsdirect and they kept saying my address was not correct but my bank card was charged!!! Customer service was a joke! always busy no matter what time of the morning or evening you called. This company is clearly a SCAM!!!! Stay away from them! They will take your money and send no products!
Took my car in to have a recalled part replaced. Took them 2.5 hours for a job they told me would take 1 hour. They also performed an inspection and found that my front brakes needed replaced. This wasn't surprising so I decided to let them do the work same day since they told me they had the parts and the availability. Waited an additional hour before they came and informed me that they did NOT actually have the parts and had quoted me the wrong price. At least a friendly shuttle driver took me home so I can try to accompli... read more
Frequently asked questions about Flow Automotive Companies
How is Flow Automotive Companies rated?
Flow Automotive Companies has a 1.6 star rating with 110 reviews.
When is Flow Automotive Companies open?
Flow Automotive Companies is open now. It will close at 5:00 p.m.
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