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Flow Automotive Companies
- Auto Repair
- Winston-Salem, NC
About this business
Location details
1425 Plaza Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I traded intothe21 ****** Murano/Rogue. Hers was the Murano and mine the rogue. Both vehicle all the bells and whistles. In 2023 we traded again and upgrade to the Platinum Murano for her and the Rogue for me. Well from the start the management team at ***************** at *********** screwed the pooch on this one. First of all, we wanted all the coverage on both vehicles as we had before, glass, paint etc, and the two-year service plan. They used my wife excellent credit to finance my car at a lower rate and put... read more
Business response:
We last spoke with the customer in September ************************************************************************************************************************************************************************** September 2023 the customer indicated he was completely satisfied that we had done so much to re-earn his trust. We are sorry to hear that has changed.
I bought this *** under another dealership with a contract to receive free inspections as long as I own the vehicle Also, the oil changes that was part of my package was not honored by *** when they took over I dont understand if youre buying the paperwork or the business of consumers that you would not honor their current contract. Very disappointed and may consider taking business elsewhere.
Business response:
Thank you for bringing your concerns to our attention. As an act of courtesy, we will honor the free inspections for the life of the vehicle. To clarify, the customer did not purchase a maintenance agreement as she thought, resulting in our decision to decline free oil changes.
Had an appointment at asheville porsche the salesman **** was nice we were looking for a used 911 he brought the car around for a twst drive myself and my daughter took the car out he asked foe my keys for an appraisal my wife said she would wait. Soon as we left he leaves my wife standing out in the 90+ degree heat and took off with another customer. Got back he was with the other customer we felt as if he didn't care so we left never to return ro this dealership.
Business response:
Our Sales Manager left a voice message for the customer on 7/5/24 to discuss his concerns but our phone call has not been returned yet. We apologize for any inconvenience and we would like the opportunity to revisit the test drive. It is our understanding that the customer was planning to test drive two or three different vehicles but when the customer returned from the first test drive, he left.
I didn't want to do a review because this happened over 7 months ago, but we were talking about dealerships that fabricate about things. I bought a 2022 frontier 4x4 SV from *********** of ***********. Received my last free oil change, tire rotation,fluid top off, multipoint inspec. When I got home I noticed they didn't rotate my tires,top off my fluids. I had no proof. My next service, I put a silver marker dot on my front tires and fluid levels. I also took a video of doing it. After my service was performed, I signed the ... read more
Business response:
Our management team immediately apologized for the oversight and addressed the customer's concerns during the service visit. There was poor communication between the dispatcher and the technician doing the work resulting in the oversight. We addressed how this concern was handled internally and resolved the issue by completing the missed work and offered the customer a refund, which was declined. We also offered the customer to receive the next service complimentary for the inconvenience, including an oil change, tire rotati... read more
Purchased a new vehicle and wasn't signed up for add-ons during the contract process that I wasn't aware of. I was shown one add-on for gap insurance which I questioned and the sales manager went through a short answer. I declined that add-on. He then didn't go over any other add-ons during the contract process. I then signed paper work that is electronic form. The one with add-ons I signed that had the gap insurance I believed was to decline the offer but it was additionally also accepting a bunch of other add-ons that we n... read more
Business response:
Our Finance Manager has contacted the customer on 6/17/24 and 6/18/24 and left two messages but our phone calls have not been returned yet. We pulled the history on the car deal and every product was fully disclosed and signed for. We are willing to speak to the customer to offer a resolution once we receive a call back.Thank you
The manger named ************************* he works at ************************ in ************* was pressuring me to go through Honda Finance Company when I had already be approved with another bank. He was very persistent about me doing over the phone for I know almost 7 min and I continued to tell him no I was not interested in doing that. Then he say he will email me a bill of sale which he did but put Honda ******************* as Lein which was incorrect and then the bank called him the day I was coming to get my SUV an... read more
Business response:
We sincerely apologize for the pressure the customer experienced when attempting to purchase a vehicle. Our goal is to make every car buying experience easy, fast, fun and transparent. We are happy to revisit the car deal with the assistance of another Finance Manager and Sales Manager to provide a car buying experience without any pressure. We welcome the customer to please ask for *********************, Sales Manager for additional assistance. Thank you
Im really just frustrated at this point and dont know where else to turn since I cant get a flat out answer from the company itself. Flow collision in *************** VA has had my VW Jetta since May 7 2024. I have been promised three, YES THREE, completion dates for my car to be returned to me. Not ONCE has this company representative, *****, reached out to me to notify me that my car is not ready. I have had to reach out to him every single time and Im not talking about the next day at 8am pestering about my car. No I wait... read more
Business response:
We apologize for any inconvenience with communication while the customer's vehicle was in our care. We have completed the repairs and delivered the vehicle to the customer on 6/6/24 at 2:00 pm to resolve the issue.
Way over charge and will make unwanted and unneeded replacements if you dont answer phone. Wanted to charge $1100 for a belt change in a Honda suv. Changed my oil and said to bring it back for another in 5000 miles or 3 months. What? Flow ****** wanted to do work to the tune of $5000 preventative care maintenance on my girlfriends car without ever seeing it. The cars 20 years old with *******. Went back in and said to cancel all that and only do an oil change which she originally wanted. ******** does there look over, we tal... read more
Business response:
We spoke to the customer on 5/29/24 to provide maintenance recommendations and a video of those service recommendations. We only perform authorized repairs on any vehicle and would never perform any work without the customer's approval. The customer was given a 10% discount on parts and labor for the services rendered.
If you are looking for . DISHONEST THIEVES . FLOW HONDA OF ********** is the place for you. Beware.
Business response:
We explained in advance all authorized work performed on the customer's vehicle. We noted that we only charged for the part without labor fees plus the additional shop fees and taxes that are included on every repair order. We deny any dishonest allegations. Thank you
Frequently asked questions about Flow Automotive Companies
How is Flow Automotive Companies rated?
Flow Automotive Companies has a 1.6 star rating with 110 reviews.
When is Flow Automotive Companies open?
Flow Automotive Companies is open now. It will close at 5:00 p.m.
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