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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
sales experience Denise Banner was my salesperson and whe was wonderful and experienced in the products. During training to learn how to use the car, the car was damaged and Fletcher Jones was gracious and pleasant and gave me a new replacement car.The whole incident was handled very professionally. That is why we use Fletcher Jones and Denise. Thanks so much, Howard Weinstein
Excellent service! We were treated with the utmost professionalism, respect and courtesy from beginning to end! David Varjoy, Mike Govan & everyone else that we dealt with at FJ Mercedes were truly great to work with --- they all made our car buying experience truly exceptional. Thank you.
Excellent service! We were treated with the utmost professionalism, respect and courtesy from beginning to end! David Varjoy, Mike Govan & everyone else that we dealt with at FJ Mercedes were truly great to work with --- they all made our car buying experience truly exceptional. Thank you.
Great Sales Staff Daniel De-Conti and Lenie were very accommodating and professional. Everything was explained in easy to understand terms. I would not hesitate to recommend this Dealer or their staff to any of my friends/family.
Business response:
Thank you for your valuable feedback. I am glad to hear that our team delivered accommodating and professional service during your visit and could earn your recommendations. If we can be of any further assistance, please feel free to contact us. -Heather Lewis, Client Care Manager
Great Sales Staff Daniel De-Conti and Lenie were very accommodating and professional. Everything was explained in easy to understand terms. I would not hesitate to recommend this Dealer or their staff to any of my friends/family.
Business response:
Thank you for your valuable feedback. I am glad to hear that our team delivered accommodating and professional service during your visit and could earn your recommendations. If we can be of any further assistance, please feel free to contact us. -Heather Lewis, Client Care Manager
Mary Ogden was exceptional! Mary Ogden was responsive, courteous, respectful, explained the service accurately and her follow-up was impeccable. Please commend her efforts her, her attitude and her confidence as she is an outstanding Ambassador for Fletcher Jones Motorcars.
Business response:
Thank you for your feedback about Mary, we are proud to have her as part of our team. I am happy to hear that she was able to exceed expectations and deliver such impeccable service. Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Mary Ogden was exceptional! Mary Ogden was responsive, courteous, respectful, explained the service accurately and her follow-up was impeccable. Please commend her efforts her, her attitude and her confidence as she is an outstanding Ambassador for Fletcher Jones Motorcars.
Business response:
Thank you for your feedback about Mary, we are proud to have her as part of our team. I am happy to hear that she was able to exceed expectations and deliver such impeccable service. Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
A Car Buying Experience Like No Other Recently purchased a GLE-350 from Fletcher Jones in Newport Beach, and the experience was one like no other. Outstanding customer service and support from the moment we walked in. Denise Banner and Tom Koss made our car buying experience very enjoyable. Denise was very helpful in assisting us with locating the exact car we wanted. Tom was very knowledgeable, and made the experience effortless and fun. My only issue with our experience was when the car arrived to the dealership from anoth... read more
Business response:
Thank you for the 5 star review and I am happy to read that Denise and Tom made your experience very enjoyable. Congratulations on your new Mercedes-Benz! I apologize for the crumbs and would like to make it up to you. Please bring your car by and ask for me the next time you are in the neighborhood and I will make sure we get the inside and outside exceptionally clean. Most Sincerely, Scott Ribble | Guest Experience Manager
A Car Buying Experience Like No Other Recently purchased a GLE-350 from Fletcher Jones in Newport Beach, and the experience was one like no other. Outstanding customer service and support from the moment we walked in. Denise Banner and Tom Koss made our car buying experience very enjoyable. Denise was very helpful in assisting us with locating the exact car we wanted. Tom was very knowledgeable, and made the experience effortless and fun. My only issue with our experience was when the car arrived to the dealership from anoth... read more
Business response:
Thank you for the 5 star review and I am happy to read that Denise and Tom made your experience very enjoyable. Congratulations on your new Mercedes-Benz! I apologize for the crumbs and would like to make it up to you. Please bring your car by and ask for me the next time you are in the neighborhood and I will make sure we get the inside and outside exceptionally clean. Most Sincerely, Scott Ribble | Guest Experience Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,751 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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