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Fletcher Jones Audi
- Car Dealers
- Chicago, IL
About this business
Location details
1523 W North Ave, Chicago, IL, 60642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great dealership
Business response:
Hi Charlie, Thank you for sharing your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future!Dan FloodGeneral Manager
The dealership was very responsive and tried to help but they didn't have this car in my price range ($<43K)
Business response:
Hello Dave,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Please do not hesitate to reach out to us in the future if you are searching for a vehicle. Best, Cyrus PalizbanFirst Impressions Manager
Not satisfied with the customer service. They were not even able to provide the trade in offer for my car.
Business response:
Hi Abhi,My apologies if you felt that we did not provide you with satisfactory customer service. Please call me at (312)628-4414, M-F 9am-6pm to give you the opportunity to elaborate on your experience. I would like to look into this further. Best Regards,Claire RoccoGuest Experience Advisor
Ron Streck was great to work with. Very helpful, informative, went the extra mile to help me when I wanted to cancel an Audi Pure-Protection agreement (which was way more expensive than the finance guy had implied). Ron helped get it canceled and checked in a few days after I had bought the car to make sure everything was to my satisfaction. Overall, very happy with Fletcher Jones Audi.
Business response:
Hi Kingnothing75, Thank you for leaving your feedback! We are pleased to hear that Ron was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help!Dan FloodGeneral Manager
Jeff was very responsive and pleasant to deal with. We did purchase the car although there was some concerning miscommunication between him and the finance guy. We were given several options for financing and signed off on one, only to be told later that the interest rate we were quoted wasn't available for a used vehicle of this age. we eventually got it worked out, but it did take some of the fun out of the purchase process.
Business response:
Hi Phil,Thank you for choosing Fletcher Jones Audi for your recent purchase. My apologies for the miscommunication. I appreciate your understanding on this matter and am glad that it worked out to your satisfaction. If you need my assistance going forward, whether it be sales, finance or service, feel free to reach out to me. I'm in the office M-F, 9am-6pm at (312)628-4414. We look forward to maintaining your vehicle to Audi standards.Best Regards,Claire RoccoGuest Experience Advisor
Very prompt and not overly pushy
Business response:
Hi JP, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help!Dan FloodGeneral Manager
Immediate communication. Fletcher Jones is based in Southern California where we were from originally until 6 years ago. We have always had fantastic service and buying experience with them. That is why we went immediately to Fletcher Jones Audi in Chicago. Great service but no purchase as of now. We are still looking. Thanks for the great professionalism.
Business response:
Hi RFM, Thank you for leaving your feedback! We are pleased to have been able to earn your 5-star review! This is the Fletcher Jones Difference! We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help!Dan FloodGeneral Manager
Very receptive and informative.
Business response:
Hi Moodswung, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help!Dan FloodGeneral Manager
Quick response with attentive, not annoying communications.
Business response:
Hi Joe,Thank you for leaving a review! I'm thrilled that you had a satisfactory experience. We look forward to many years of maintaining your vehicle to manufacturer standards. Please reach out to me should you need assistance or have suggestions on how we can better assist you to earn a 5 star rating. My direct line is (312)628-4414. Have a great day!Best Regards,Claire RoccoGuest Experience Advisor
Frequently asked questions about Fletcher Jones Audi
How is Fletcher Jones Audi rated?
Fletcher Jones Audi has a 4.4 star rating with 2,141 reviews.
When is Fletcher Jones Audi open?
Fletcher Jones Audi is closed now. It will open at 9:00 a.m.
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