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Nathan K 

on BBB

2 years ago

They're sending us bills for Move-Out fees and processing fees for Eagle Pointe Apartments in Tulsa. However, we've never lived there. We're trying to contact them, but nobody picks up the phone. Voice-mails go unreturned. Currently, we're looking into the legality of their fraudulent charges. 

Mary F 

on BBB

2 years ago

This is for the Park on Memorial in Houston Texas. Grey star took over the apartment complex I was living at during my lease and made a lot of unpopular decisions including destroying a lot of the property and not repairing the damages (I have a hole in my porch ceiling that has a cardboard square screwed in to cover it up), requiring everyone to pay for trash pick up despite not needing it, and even trying to tow my car that was registered in their system because it had been parked for too long in one spot. But the the ulti... read more

Aleksandar S 

on BBB

2 years ago

From Elan Harvest Green, 3424 Harvest Bounty Drive: My AC unit was not functioning properly for a single day since I moved in, in March (I'm typing this in the late June) I moved in March, and I was the very first Tennant in the brand new building. Beginning of May, I needed AC for the first time and to my surprise, only 1 air duct was functional (1 out of 8) It took a month to have someone climbing to the attic and fixing the ducts. However the job was poorly done and today I still have 1 fully functioning air duct while th... read more

James D 

on BBB

2 years ago

Ive had the extreme displeasure of living at 3 separate properties in different states, managed by Greystar. The quality of amenities always goes down once your first lease agreement expires. Then, the renewal comes out with rent jacked to the *** extent possible if the area has rent control, or what they can collude on with other properties in the area. Maintenance requests become very simplistic and you cannot set the priority level, you cannot reserve amenities if they are even open, and the overall vibe comes out: Greyst... read more

Debra P. 

on BBB

2 years ago

Either this business needs to train their employees better, or they are running a scam. They collect quite a bit of sensitive information and an application fee without telling prospective clients of the income requirements until after the application is denied. Then they collect another application fee + sensitive information from a prospective guarantor, again not revealing the income requirements until the application is denied. When you try to go to their website, it doesn't exist.Definitely find a different place to liv... read more

Anecia G. 

on BBB

2 years ago

I lived at this property and was very grateful for the way any issues were handled and addressed. It is a beautiful property with wonderful management all the way up to regional. Very grateful for my experience living here. 

Erik B 

on BBB

2 years ago

Horrible customer service. Guests of the building are now charged for parking just to visit which is a change in the contract of 90% of the tenants which should be illegal. I highly recommend staying away from this complex and if you need to get out of your current lease you should be able to leverage the fact that they changed the contract agreement which should make it easier to get out of yours without penalty. This business won't last with this type of management. 

Pramendra C 

on BBB

2 years ago

Hideaway Apartment 7900 E Princess Dr, Scottsdale, Az 85255 this community horrible experience. They will charge you fees which never agreed and bad customer service. Management is rude. Today I had to pay $235 extra for their system not working and they are not ready to listen. Below are scenario: Last month new management took over and asked us to Pay rent by Check which we deposited and she mentioned, you can setup auto payment for next month and so on, which I did. Today mid of month received one Email received that your... read more

Jennifer Z 

on BBB

2 years ago

This place should be taken down by a class action law suit. They are unprofessional and their parent company is actually accused by the ****** Nations as contributing to the global housing crisis. They are also embroiled in a child labor scandal for employing over 100 child workers at a meatpacking plant that it owns. I thought I would lead with that, rather than my own experiences such as pressure to renew a year lease or have my month to month charges increase by about $600. The office may as well be run by paper pushing r... read more