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Rachelle T. 

on BBB

2 years ago

This apartment complex is baiting and switching residents into their complex. They show an immaculate model and then rent a roach infested dump! ÂThe local property manager and Regional Property Manager are Ânon-responsive because it's not important to them. The assistant property manager's way to solve the issue was to blame my daughter and send pest control. UNACCEPTABLE!! How do I get someone to expose Morado West 6161 W McDowell? My daughter and fiancé signed a lease to move in on 10/20. Due to Covid, they only show mo... read more

Sean O 

on BBB

2 years ago

Poorly trained staff and major appliance breakdowns in the first 2 months include washer/dryer (4 requests to fix it took a month), refrigerator (2 requests and a month) and the heat pump (3 requests). If I put in a maintenance request I can count on having to make at least two followups to ensure that it's acted on, understood, scheduled, etc. There is no process for followup or responses, you basically just wait until you have to go back and ask them again. So far this week it is two nights without heat with night temps in... read more

Valerie B. 

on BBB

2 years ago

Does anyone know the manager name? She just quite , Elva, I think her name was. Anyone know her last name please? 

John C 

on BBB

2 years ago

I could list all the inconveniences we endured during our tenure as Greystar's tenants, such as having all the exterior doors propped open 60% of the time and the resulting burglaries that I and other tenants fell victim to (3 separate instances for myself alone!). But, the other reviews touch upon that in as much detail as I'd be able to provide. My main gripe is their illegal practice of retaining security deposits without reason. No photo evidence was given to substantiate the need to spend our deposit on cleaning the uni... read more

Ashish M 

on BBB

2 years ago

The new management does not even deserve 0 stars. They are just money-sucking leaches. All they look for is money-making avenues. Money, money, money............. 

Kevin V 

on BBB

2 years ago

My thermostat is reading 82 degrees right now, and it's 86 degrees outside. It even seems cooler outside because there's at least a breeze. I've been calling about multiple maintenance issues since I've moved in during Oct 2021, but have had very poor or no help at all. They've just changed management, and are now saying that they have no record of the service request or repairs that I have reported or that they've come to address. I've asked to bring my own AC specialist, and they said that if I did that, I would be respons... read more

JP 

on BBB

2 years ago

I moved into Desert Shadows Apartments in 2020. It was a *********** property and they were amazing. My rent was $1050 for a 2 bedroom 2 bath apartment. It wasn't up to date and had many issues but I couldn't argue because it was $1050 a month for a great location. Year two my rent went up to $1100 but that was fair. They allowed me to have a dog and I could overlook the things that I'd mentioned to property management (like the outlets in both bedrooms were not connected to wall switches. My refrigerator went out and they r... read more

Albert M 

on BBB

2 years ago

The worst managed community I have ever lived in. Ownership does a great job on the physical aspect of the community but management is unprofessional, rude, unapproachable, ineffective and a big negative which outweighs the benefits of location and layout. 

Kyla E 

on BBB

2 years ago

I live at ****************** a Greystar Community. I am absolutely disgusted and angry. My bathtub keeps filling with sewage water. It happened once while my BABY was taking a bath! My baby has a life threatening disease called cystic fibrosis (CF) it affects his lungs, pancreas and GI system. **** has repeatedly brushed me off. They had called plumbers but every single one of them has just run the bath water, watch it drain then say, looks fine to me. The sewage ***** up from the drain and fills my tub, then slowly drains l... read more