Enterprise Rent-A-Car

Chris P 

on BBB

2 years ago

Some idiot stole my sons rental car ********* and Im STILL ****** about it!!! Enterprise didnt warn him that these cars were being stolen at alarming rates!!! Had to file a claim against his insurance company!!! Seems criminal to me on the part of Enterprise!!! Didnt provide any form of added protection (steering wheel lock/club) to the vehicles to deter criminals! NOTHING!!! Then they tried to give him another ******* in return for the stolen one! Does that make any sense??? Im so frustrated because weve been getting the ru... read more

Brandon C 

on BBB

2 years ago

Enterprise kept telling me one way was no problem but when I went to the office to get a car they said they couldn't do one ways. Not even from one large city to another. Enterprises ***** and I highly recommend you use someone else for your rental car needs. 

Patricia M 

on BBB

2 years ago

They gave me a car that say oil change due took it back they say it fix but still say the same then they tell me to take it to good year I call corporate still nothing 

Jill L 

on BBB

2 years ago

Left us stranded for almost 7 hours rude employee, *************************. They did not come pick us up we had to pay someone to drive us 30 miles, 3 different locations before we found a representative that cared enough to get us in a car. *****. Waterpark day with the grand kids gone, 200 buck for someone to drive us around gone. Enterprise says we will give you 10% off.. what no apology no tell me about your experience so we can do better. This is a company that is only about the # and not the customer. I will never us... read more

Bob L 

on BBB

2 years ago

Reserved a car yesterday online and received confirmation email it would be ready for pickup today at 10:30. Received a call this morning at 8:14 telling me they didn't have a car available and wouldn't until maybe in the late afternoon (I needed the car before noon) or tomorrow. I see this as fraud and false advertising. 

Catherine D 

on BBB

2 years ago

I rented a minivan from Enterprise in ********************************************************************). The service was excellent, the car was clean and in very good condition. All contact with the staff was positive - they were professional and courteous. Overall, a very good experience - would use them again. 

Sawyer G 

on BBB

2 years ago

I rented a car from enterprise in ********* and had it for two weeks, during that time it never left the ****************** and I didn't even use half a tank of gas while I had it. A few weeks after I returned my rental I received an email from them saying they were billing me $87!!! For two citations for parking tickets in ************!! Now obviously I was not in ************ nor have I ever been. I called enterprise and kept getting the run around and was told it wasn't enterprises problem I also got transferred to 6 diff... read more

Sara S 

on BBB

2 years ago

This is the biggest ******** company ever. Terrible terrible terrible. Got a flat tire and had a spare put on at a cost to us. The customer service tells us they have a van available at a location near us. We go to the location only for them to tell us that they have no vans and customer service lies to customers all the time. DO NOT USE ENTERPRISE. THEY WILL DESERT YOU ON THE SIDE OF THR ROAD. 

Michael H 

on BBB

2 years ago

I will give them -0 stars. This company is a joke. Called the number to rent a car, he wasted my time for 30 mins giving out my info. Reserved the ride and was given the confirmation number through email.Drove 1 hr out of my way to pick up my rental. Got there and they told me sorry, its booked. WTF? Needed a mini van to get my mom back from ***** since she broke her leg and I have a sports car that wouldnt work for her. Had to drive back another hr home and make a few extra phone calls to get my mom back. 2 1/2 hrs wasted w... read more