Enterprise Rent-A-Car

Jo T 

on BBB

2 years ago

Car renters beware. Be very careful if you rent a car with preexisting damage from Enterprise. Regardless of what the agent says about documenting the damage on the contract, you must double-check that it actually is documented.I rented a car that already was damaged and the agent stated that they documented the damage on the rental contract but did not. I took pictures of the damage just in case. After returning the car, Enterprises Damage Recovery Unit (DRU) filed a claim against me for the repairs. Even though the local a... read more

Clee C 

on BBB

2 years ago

Went to this racist location to pick up a car. Me and my wife we’re leaving town for my daughters graduation. These people almost screwed up our trip thank goodness for *****… I should’ve known by being in Gastonia, which is Trump country. Dealt with a very racist nasty guy named Josh, who claim he was the manager. This company doesn’t have respect or value of their customers. If you need a rental car, go to ******* are ***** they treat you like value customers…**** ********* ***** ********* ** ***** 

Terrence F 

on BBB

2 years ago

I rented a car because someone had crashed into me, so my car was out for repair at ******* *********in Hollywood. When my car was repaired and I went to Caliber to pick it up, I brought someone with me, so we could then drive the rental back to Enterprise on Hillhurst. Someone at Caliber told me just to leave the car there and they would get it back to Enterprise. I trusted he was correct and that Enterprise could trust Caliber, its agent. I knew I had minor damage to the front lip of the car, which I had documented with ph... read more

Marcel M 

on BBB

2 years ago

Not even a star deserved.says: ***************** made reservation under my name at ********** branch. When we showed up, they claimed no cars available, and its going to be 2-3 hours, but theyll call **. After 3 hours and no call, weve called the branch, and theyve told ** the car was waiting for us. We showed up, and theyve told ** the phone person made a mistake, and we are out of luck. We were NOT the only ones on that situation. Then the frond desk girl, very rude, says shes going to cancel our reservation. We told her N... read more

Marie P 

on BBB

2 years ago

Ive had THE WORST experience with Enterprise the last 2 times getting a rental vehicle through them. The 1st time I needed a car because of a car accident and totaling my vehicle. I had a reservation for a rental and when I showed up they had given the vehicle to the customer ahead of me. They said I had arrived late (by 15 minutes) and that there wasnt anything they could do, they didnt have any other vehicles and they had no idea when the next one would be available. The rental was ALREADY PAID FOR. My question to them was... read more

Michael H 

on BBB

2 years ago

I rented a car from the Cookeville,TN location. When I returned the vehicle they tried to charge me for gas and a smoking fee. When I asked why I was told it was smoked out. When I asked for an explanation the girl repeated herself. When I asked for a manager I was put on hold until I hung up. When I called back in the manager informed me she had already gave me the credit and would not be charging me for smoking yet still never gave me an explanation. They then informed me that a dent in the vehicle needed to be paid for. T... read more

Anna U 

on BBB

2 years ago

Has bias rules against local ppl. No empathy when they acknowledge they made an error. They dont care to fix or adjust issues based on their company guidelines even though they previously without requesting did the exact opposite of what they claim not to do. Enterprise *** is a dreadful place to rent a car and the manager doesnt care about customers and their hardship caused by enterprise. Loss time and money. 

Daniel Z 

on BBB

2 years ago

I rented a car in Burlington,ma 3/2-3/23/2023. I retuned the car and over a week later they charged my credit card $224 for roadside assistance that i did not ask for and declined. They still had my credit card info over a week later? WHAT!!!!! I tried calling them and they do not pick up phone and cannot leave message. I drove over there and asked for copy of rental agreement. I realized they never gave me a copy when I rented car. They told me they don't have one but said they knew I asked for roadside assistance. I told t... read more

Geneatra G 

on BBB

2 years ago

I rented a car from Enterprise and had to take the car back to the facility 3 times within the month's rental period. Finally the car had to be returned because the engine was damaged due to low oil.