Enterprise Rent-A-Car

Chris V 

on BBB

2 years ago

If I could I would give them negative stars. They called me last week because my dealership reserved a car for me. They assured me that they would pick me up at the dealership and that they would have a vehicle available for me. They never showed up to the dealership and so some from the dealship had to bring me to enterprise only to find out that they have no cars. They treated me like I was out of line for being upset. Wry rude customer service from the incompetent workers at the ******************* ** location. They are r... read more

Malcolm G 

on BBB

2 years ago

The cars and service is good but once they get your card information, you can expect to get random ghost charges from Enterprise. Corporate theft! 

Regina S 

on BBB

2 years ago

I would like to start out by stating that I am appalled at the treatment I have experienced at this location. I have rented cars from enterprise for over 20 years and this is the first time that I have ever had this much discord.Long story short, I was retaliated against because I wrote a review that was not so nice, and the branch started giving me dirty cars, cars that were not working properly and the Branch Manager ***** and another employee **** had me in tears after being confrontational with me and being unprofessiona... read more

Toni C 

on BBB

2 years ago

We rented a car from Enterprise on June 3, 2023 until June 9, 2023, on a family vacation in ********** **** A huge shout out to the employees both on the pick up and return ends. We especially want to thank ** who went above and beyond when we returned the vehicle. Our daughter and son in law had asked him to save a luggage cart for ** and sure enough, the cart was there when we drove into the return area.As if that weren't enough, we had accidently left our jackets in the back seat, so RJ jumped into a vehicle, drove over t... read more

Jared A 

on BBB

2 years ago

Not a serious business. I rented a car and they did not have a car available for me for a road trip. They called me as I was headed to the location to tell me the car I needed was not available. I made reservations via Expedia and their own corporate website. Deceptive practices. The attorney general should look into them for deceptive practices and price gouging. 

Melanie a 

on BBB

2 years ago

I worked for Enterprise for 10 years. Was a branch manager and boy has it changed. You book online a week in advance and are left chasing your tail and without a car. Needed a 7 passenger car for a special occasion. Called an hour prior to pickup to be told they have nothing. Not even a solution. Told them I'd be by 2 hours after my reservation but that was the latest I could come. Still no update from the branch and I even called other branches for that size vehicle. Called their customer service line and has my reservation... read more

James T 

on BBB

2 years ago

I have been a loyal customer with ********************** for over 5 years, and they have been mostly great with customer service. I have been using the ********* location for the last few years for my local rentals, and the team there has been great, especially the manager. They brought on an assistant branch manager (*****************) within the last year and he has the "worse" customer service skills ever for the position he is in. The first few times it was an oversight, as I thought he was new and just growing into the ... read more

Stacy K 

on BBB

2 years ago

Worst rental experience EVER. I signed up for the their plus program so that I wouldn't have to wait in line and check in. Apparently ***************************** does not follow standard enterprise procedures. There were around ***** people standing around waiting for their car. The e plantation for the wait was the car was either not returned yet or being cleaned. People were waiting for over 2 hours. They may not have ever gotten a car! We ended up going with a different car company that had vehicles available and was mo... read more

DANIEL R 

on BBB

2 years ago

We had a great experience with renting a car from Enterprise at *******************************. The car was ready for me to take as soon as I walked into their car lot. I had a 7 passenger Chrysler van that I requested . It fit all of our luggage and all 7 passengers were comfortable . The return was easy and fast and we caught our flight back home with time to spare. Once again, Thank you