Enterprise Rent-A-Car

Joseph V 

on BBB

2 years ago

My vehicle was involved in an accident back on March 7th 2023. Progressive rented a vehicle for me on March 12 and have had 4 different vehicles with 4 different contracts since. All contracts have been paid in full with deposit amount increasing each contact. Starting at 50 and the last at 250. Now I am in a bit of a bind with the settlement and working out the details on my vehicle with progressive but its just a matter of time when I will get a new vehicle. The last contract and final vehicle was returned today as request... read more

ALSIA G 

on BBB

2 years ago

NEED TO CHANGE POLICY WHEN **** ARE LOCKED IN THE ***** BECAUSE IT HAPPEN TO ME ON SUNDAY 6/18/23 AND THEY TOWED AWAY THE *** WITH ALL MY GROCERIES THAT I BOUGHT FOR MY PARTY AND I SPENT $156 AND MY FOODS WAS NOT GIVEN BACK TO ME OR GIVEN BACK A CALL AFTER I CALL THEM 3 TIMES UP TO THIS 6/22 NO CALL. THEY NEED TO HAVE SERVICE WHERE THEY CAN HELP ON THE **** NOT TO TOW AWAY THE VEHICLE, I HOPE SOMEONE IN AUTHORITY WILL CHANGE THIS POLICY IT NOT FAIR TO CUSTOMERS, ALSO SOME ***S YOU CAN GET TO THE ***** FROM THE BACK SEAT THIS... read more

Preston R 

on BBB

2 years ago

Had reservations set for the sixth year in a row at the same location we always rent from. We have always had great experiences with enterprise, I guess that's because we never had to fix an issue. Now here we are 3 days later still waiting for a call back from their "supervisor" after being told many times there were no supervisors. Then being hung up on from the customer support line. Absolutely ridiculous, none of the people I have dealt with had a care in the world, one person said it should be up to 30 minutes before we... read more

Oluwole O 

on BBB

2 years ago

Negligence, Disappointment, and Failure to Provide: Enterprise Car Rental's ******** Ave Location Renting a car is supposed to be a convenient and hassle-free experience, but for one group of customers at Enterprise Car Rental's ******** Ave location, it was anything but. Instead of a smooth rental process, these customers were met with negligence, disappointment, and a failure to provide the vehicle they had reserved.I had reserved a 15 passenger van for a family vacation, but when they arrived at the ******** Ave location ... read more

Larry M 

on BBB

2 years ago

Picked up a giant Ram pickup truck from Enterprise rent-a-car in ********* **. Sent there by progressive insurance.I was expecting a small or medium sized car, but the last non- pickup (a **** Edge) left just as I arrived. The people were nice but selection was non existent.I'm 5'8, 78 years old, trying to climb into a 4 door truck. not very good Enterprise.I stayed overnight in *********, and contacted Enterprise about a smaller vehicle.Enterprise said they would "hold one" for me at the airport if I could go get it.Ok. Wen... read more

boyd a 

on BBB

2 years ago

Booked a train trip in ****** and our insurance company directed ** to Enterprise after a deer ran into our car and put it out of commission. Since we were leaving from ******** and returning to *******, we rented a car for a one-way trip from our **** hometown to ********. We thought we'd rent another vehicle when we arrived back in ******* for the trip home. In ************, we called Enterprise in ******* and were told that no one-way trips can be made to the **** Sure would have been nice if someone had bothered to tell ... read more

Carol B 

on BBB

2 years ago

Very poor customer service. I reserved a minivan on 4/21/23 for a trip to ****** 6/8/23-6/15/23.I called on 6/1/23 to confirm the reservation and was told I was good to go. Get there on 6/8/23 and there was no vehicle available anywhere per the manager at the ******** Branch. He said he called me the day before to let me know. First of all, it was reserved almost 2 months in advance-so they should have had one available as agreed. Second, you don't call the day before the trip to let client know. We had to find another vehic... read more

Shelia L 

on BBB

2 years ago

I reserved a rental on Friday.. picked up the car Monday had a change of heart on the size that I was supposed to get. It was a Standard Size ***** switch over Immediate Size. ****** Sentra. If I knew the car hadn't been cleaned up yet I would of waited until it was. They gave me a dirty rental the only thing clean about it was the mats. That car looked liked it had just come back from a road trip to Georgia. All other cars were reserved so I was stuck with it. Customers shouldn't have to clean up a car that is supposed to b... read more

Crystal C 

on BBB

2 years ago

Everytime I rent from this enterprise, (************ *****, **) and call ahead of time to make sure I can get in a comparable vehicle to what I drive, I receive a smaller vehicle than what I am able to use where my plans then need to be changed, altered, or canceled! I have been extremely disappointed the past several times I have had to use them!! Customer service has been horrendous and no-one cares on making sure the customer is valued or taken into consideration!