Enterprise Rent-A-Car

Cory R. 

on Yellow Pages

8 years ago

Booked a Dodge challenger or equal 4 months in advance and when I arrive I was given a DIRTY Camaro because no Challengers were available .Then they charged me $11 a day for the upgrade to the Camaro???? Hello!!! I would say a Camaro and Challenger are equal. After a few phone calls I was reimbursed the $116 upgrade charge. Beware of the extra charges they try and sneak in!!! 

Joe B. 

on Yellow Pages

8 years ago

The self check in process worked flawlessly. I was a late arrival and the selection was limited but the individual that checked me in at Sky Harbor for the rental car was very accommodating. He went over the car with me showing the cars features. Radio, cruise control and various items in the car. Wow! I thought that was a step beyond what I have been used to. The gab and go theory is ok but a touch of friendly courtesy is always nice. I really appreciated his professionalism. As always the courtesy that Enterprise shows the... read more

Jacob S. 

on Yellow Pages

8 years ago

This is a great facility that puts service first. From the check-in counter to getting the car, the entire process was a breeze. I would highly recommend renting a car through Enterprise at PHX! 

Tony C. 

on Yellow Pages

8 years ago

I was promised a Toyota, or Honda van when I booked the rental in July. But when I arrived 2 months later, I was offered a Chrysler product only. I was disappointed to say the least. 

Barry F. 

on Yellow Pages

8 years ago

Fast and friendly. Excellent experience! Received a free upgrade when the car they had planned for us had a minor problem with a hub cap. Really appreciated that attention to detail. 

Jonathan S. 

on Yellow Pages

8 years ago

Overall as usual my experience with Enterprise was pleasant. Checking out the vehicle and checking in was easy and convenient. The price was a little steep compared to what I am used to, but this has to do with not reserving as early as I typically do. The reason for my lower than 5 star rating is for the quality of our rental car. I am sorely let down with how low quality the 2016 Jeep Compass is. Although the interior was clean and comfortable the vehicle itself was a not worth nearly $600 for one week. The steering is jus... read more

Eddie S. 

on Yellow Pages

8 years ago

Agent did not know how to read the gas gauge, and overcharged me. Agent did not want to rent me their so advertised weekend special. 

Ava B. 

on Yellow Pages

8 years ago

Very friendly staff. I liked that they had a selection of cars and let you choose which one you want to drive. We got a Ford Focus for 7 days and it came to $261.88 for the week. Not bad since you can prepay $25 for them to fill it up if you don't feel up to going to the pump. 

G K. 

on Yellow Pages

8 years ago

I was very annoyed at the extra charges that nobody told us about prior to the car rental. We had an estimate with the confirmation of the reservation. When we arrived we opted for the fuel fill up. The clerk did not explain to us all the additional expenses associated with that option. The 34 dollar price tag of the fuel cost us around 50 dollars total. Our 327 dollar estimate cost over 370 dollars because of that fuel option. At least that is what the lady on the phone told me when I called to complain. We had reserved a m... read more